post Re: Artist: Streaming data missing in AMP in AMP Support Forum

Artist: Streaming data missing in AMP

MariaDavis — Mon, 15 Jul 2024 18:11:20 GMT

Is this happening to anyone else? Missing the data from 7/10 and 7/12. Also the lifetime streams, station adds, and even individual tracks are not updating.

Moderator Note: Adjusted title for clarity

Re: Streaming data missing and incomplete for days.

ajbristo — Mon, 15 Jul 2024 16:46:54 GMT

I'm facing this issue for past 1 week.

Re: Artist: Streaming data missing in AMP

JohnVPandora — Mon, 22 Jul 2024 19:14:57 GMT

Pandora Update (07.22.24): We believe this issue has been fixed. If you need further assistance with your data in Pandora AMP, please email us at amp-support@pandora.com. We will be happy to help you over email.

Artist: Artist Metrics Question

patrickcolorado — Mon, 05 Aug 2024 22:48:01 GMT

Hi, I've been averaging about 6,000-8,000 streams a day for years. Then on a certain day, it'll drop to zero then back up to 8,000 streams the next day. Does this happen to anyone else?
Do you know if it affects royalties when this happens?
Thanks,
Lynn

Mod Note: Edited title for clarify

Re: Artist Metrics Drops to Zero

patrickcolorado — Sun, 04 Aug 2024 13:04:01 GMT

Dropping to zero is extreme.

Re: Artist Metrics

ajbristo — Mon, 05 Aug 2024 12:20:39 GMT

Same here! I had this issue starting in May 2024, and it still continues. Daily stats are not clear and sometimes drop to zero. I don't know how it affects the royalties. Pandora should check on this issue because they were great at updating stats and releasing royalties in the past.

Re: Artist Metrics

patrickcolorado — Mon, 05 Aug 2024 13:18:10 GMT

Hi Ajbrsito,

I wrote to Pandora Amp support and let them know this has been going on. Hopefully, you can too. Maybe that will help in getting this problem finally fixed. I'm mostly concerned about royalties.
Lynn

Re: Artist Metrics

Tapmusicband — Mon, 05 Aug 2024 19:11:43 GMT

I would be curious as to why Pandora has declined in these services when other sites are improving using the new technology tools available.

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Re: Artist Metrics

ChrisPandora — Mon, 05 Aug 2024 22:45:51 GMT

Hey all - We appreciate you surfacing this.

Just so you know, there was an bug that was effecting the data being shown in AMP. While we believe this issue has now been fixed, please email us at amp-support@pandora.com if you need further assistance with your data in Pandora AMP.

We will be happy to help you over email.

Re: Artist: Streaming data missing in AMP

MariaDavis — Mon, 26 Aug 2024 11:20:42 GMT

I just posted another inquiry about this yesterday. Perhaps if you comment on that one, it will move it back to the top and hopefully get seen. This is very frustrating, and hope they get a fix for good.