post Artist: Pandora AMP Data update delay from 8/19/24 in AMP Support Forum

Artist: Pandora AMP Data update delay from 8/19/24

musicwizard — Mon, 26 Aug 2024 16:53:27 GMT

My statistics on Pandora AMP (both the stats on individual tracks as well as Pandora features going) have halted updating since 8/19/2024. In my experience, usually statistics update in about 24 hours (or maybe 48 hours at the most). Now it's been 6+ days which I've never seen before.

Is anyone else having this experience? If so, do you know if they are working at getting it resolved?

Thanks!

Moderator Note: Updated title for clarity

Lots of Data Not Updating

MariaDavis — Sun, 25 Aug 2024 14:19:00 GMT

Song data has not updated since 8/19/2024, as well as the lifetime station adds, campaign stats, and lifetime streams. Also if I click on manage subscriptions, my monthly listener count has not updated. However, if I go directly to Pandora and look up my artist name, I can see the real number. The only thing that seems to be updating on Pandora for Artists are the artist metrics. Please fix this.

Re: Artist: Streaming data missing in AMP

ajbristo — Mon, 26 Aug 2024 06:35:14 GMT

Hi! It's happening again. My lifetime streams are not getting updated for past 1 week.Im able to check my daily stats but overall streams and other metrics are not updating. I faced same issue last month. I hope this will be fixed soon. Thank you.

Re: Is anybody else not seeing stats update since 8/19/24?

JohnVPandora — Mon, 26 Aug 2024 16:48:51 GMT

Hey @musicwizard - Thanks for reaching out about this. Our engineering team is aware and working on an issue with AMP data updating. Please allow a bit of time for our engineers to work on this issue.

Thanks for your patience here!

Re: Artist: Pandora AMP Data update delay from 8/19/24

greglw3 — Mon, 26 Aug 2024 17:16:55 GMT

Yes!

No updates for week

Re: Artist: Pandora AMP Data update delay from 8/19/24

bluemoss64 — Thu, 29 Aug 2024 18:28:27 GMT

I am have that to that too. hi my is james

Re: Artist: Pandora AMP Data update delay from 8/19/24

JohnVPandora — Thu, 29 Aug 2024 19:43:47 GMT

Update (08.29.24): We believe this issue has been resolved. If you're still seeing any data not updating, please email us at amp-support@pandora.com. We will be happy to help you via email.