post Re: Creators: Release not populating in Featured Track tool in AMP Support Forum

Creators: Release not populating in Featured Track tool

alanpisano — Mon, 14 Jul 2025 20:00:43 GMT

Hi! I released by single Missing Generation on 6/14/25 and so far I am loving what Pandora provides for stats, exposure, etc.

I recently attempted to start a Featured Track campaign as I have enough spins and the single was released in the past year. When I go to type the name of my song in the Choose Track to Feature field, nothing comes up. It just types red letters and it looks like an error. But I know that there are enough spins and its not grayed out or anything, the song just doesn't come up - in fact no songs come up. Its strange because if I start to create a Program and I type in my track it does come up. It's only the Featured Track section.

My spins have been going down in the past 7 days so I am hoping that this functionality can be fixed. If average weekly spins was the metric I will be fine but if it is the last 7 days there is a chance it dips too much and I don't want to be ineligible to feature it.

I did tag amp Pandora socials on Instagram for the Fresh Cuts playlist as well.

Thanks!

Alan

Mod note: Edited title for clarity

Re: Issues with Featured Track functionality

ajbristo — Sun, 13 Jul 2025 12:00:16 GMT

I'm facing this issue recently. I think it's a technical error. My songs have enough spins, but they don't come up when I search for them to feature. I had no problems in the past featuring the tracks, but in the last couple of months, I'm facing this issue. Especially for my new releases. I hope that pandora support team will fix it soon.

Re: Issues with Featured Track functionality

alanpisano — Sun, 13 Jul 2025 15:41:44 GMT

As a follow up, when I go to my artist bio I have a radio station which is how I’m getting radio spins. But when I go to my single Missing Generation, I can’t start a radio station from the song. Is this normal? I wonder if this is what is causing the issue? @ChrisPandora

Re: Issues with Featured Track functionality

ChrisPandora — Mon, 14 Jul 2025 19:59:17 GMT

Hey @alanpisano - I understand your concerns.

It looks like you also sent an email to our AMP Support team. I can confirm that we have received it and will follow up with you shortly so be on the look out for that email.

In the future, if a track does not populate in the Featured Track module, please send an email to amp-support@pandora.com. Our support team will be able to look into it and help on a case-by-case babsis.

We appreciate your patience with this!

Re: Creators: Release not populating in Featured Track tool

alanpisano — Tue, 15 Jul 2025 20:16:19 GMT

@ChrisPandora thanks for resolving this so quickly! Everything is working great now. In the future I will be sure to shoot a note to the support email you referenced. Thanks again!

Re: Creators: Release not populating in Featured Track tool

ChrisPandora — Tue, 15 Jul 2025 21:24:37 GMT

Happy to help, @alanpisano ✌️