Your Support Email Is not Accessible?

SMLNY — Fri, 02 Oct 2026 12:32:07 GMT

Hello, We run a podcast and are discovering episodes that should not be published and are not in our feed yet they are still being indexed by your platform.

Your support page has a looping error which is making it impossible to reach out to you directly? Not sure that is an intentional "glitch" or a good tactic to reduce support requests but you need to fix that. This is teh page in question for you to fix ( https://help.pandora.com/s/contactsupport?language=en_US )

SAnyway... So how do I get real support for a real issue as mentioned above? What the acxtual customer support email address?

Re: Your Support Email Is not Accessible?

JoshPandora — Fri, 02 Oct 2026 22:39:29 GMT

Hi @SMLNY, welcome to the community! Thank you for taking the time to let us know about this.

Podcasters are a hugely important part of Pandora. As you may already know, Pandora is an affiliate and part of the Sirius XM family, and because of that, we’re pleased to be able to offer you a convenient way to manage your show on Pandora: Simplecast Creator Connect.

If you are in need of assistance, please reach out to our partners at Simplecast at support@simplecast.com.

I hope that helps!

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Your Support Email Is not Accessible?

Re: Your Support Email Is not Accessible?