post Re: Incorrect login error after entering correct info in Account

Incorrect login error after entering correct info

Albsadm — Tue, 10 Aug 2021 11:13:49 GMT

I have been trying to reset my password, but without much luck. I'm following the instructions, I do everything it says to. but when I try to login It says "Incorrect Email or Password". I am tired of going round and round. Please help .

Re: Reset My Password

AdamPandora — Mon, 09 Aug 2021 13:34:06 GMT

@Albsadm I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Reset My Password

Albsadm — Mon, 09 Aug 2021 19:00:18 GMT

my problem with my password has been rectified. Thank You. Very much

Re: Reset My Password

AdamPandora — Tue, 10 Aug 2021 11:17:24 GMT

Happy to hear that, @Albsadm.

Thanks for being a part of the Community! 😎

Re: Reset My Password

TrueDisaster77 — Sat, 18 Sep 2021 01:22:33 GMT

I’m having the same login problems

Re: Reset My Password

AdamPandora — Mon, 20 Sep 2021 14:23:40 GMT

@TrueDisaster77 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Incorrect login error after entering correct info

dmglenn54 — Mon, 04 Oct 2021 14:03:52 GMT

I'm having the same issue as well. I have reset my password twice and still getting the same error message. I am trying to link my Pandora account to my Alexa. Please help!

Re: Incorrect login error after entering correct info

AdamPandora — Mon, 04 Oct 2021 14:28:27 GMT

@dmglenn54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Incorrect login error after entering correct info

dmglenn54 — Mon, 04 Oct 2021 15:24:19 GMT

Thank you!

Re: Incorrect login error after entering correct info

AdamPandora — Mon, 04 Oct 2021 15:39:14 GMT

Always happy to help, @dmglenn54. 😁

Re: Incorrect login error after entering correct info

domcalcio — Sat, 30 Oct 2021 17:27:58 GMT

I am having the same issue only on one of my macbooks. Every other device my user and password work fine.

Re: Incorrect login error after entering correct info

AdamPandora — Sat, 30 Oct 2021 17:29:13 GMT

@domcalcio I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Reset My Password

Butt-head-001 — Fri, 03 Dec 2021 17:24:13 GMT

I've been fighting this same thing . . . on my server. The account name and passwords (I tried TWO different accounts) are correct and DO work on other computers. Resetting the password had no effect. Same thing no matter which browser I tried. Pandora would connect and play as long as I didn't try to sign on.

Tried Disabling the anti-virus, the anti-malware, disabled the firewall, disabled all apps, transferred the Windows Firewall with Advanced Security Policy from another computer on which it WOULD work, and even changed the search engine (I'm not using VPN). NADA.

Then I remembered a while back that Pandora had given me some connection problems, and would ONLY work with my wireless connection active, and with ONLY my wireless connection active (activating the wired NIC would cause it to crash after a variable delay). I checked my wireless connections configuration . . . I found that under the Internet Protocol Version 4 (TCP/IPv4) settings, instead of allowing it to obtain an IP address (and DNS Server) automatically, there was a pre-configured IP address and the gateway address was missing. (I WONDER how that happened??? PIBKAC?).

ANYWAY, I reset the TCP/IPv4 IP configuration to auto, and disabled the wired NIC. It's working again. Now, If I can only figure out why the hard-wired connection fails . . . .

Re: Reset My Password

AdamPandora — Sat, 04 Dec 2021 13:37:51 GMT

@Butt-head-001 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Incorrect login error after entering correct info

AtlantaBuck — Sat, 29 Jan 2022 13:57:12 GMT

I believe I'm having the same issue. I enter a new password and I am prompted on a second pop up window to retype and validate the new password. When doing so, I get an error "You have entered an incorrect password".

Re: Incorrect login error after entering correct info

AlyssaPandora — Sun, 30 Jan 2022 18:41:37 GMT

Hi there, @AtlantaBuck. 👋

Sorry to hear that you're having trouble with this.

Someone from our User Support team will reach out to you via email to offer further assistance. Please keep an eye out for their message, if you don't see it yet - be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Re: Incorrect login error after entering correct info

stormbirdd — Mon, 14 Feb 2022 21:00:04 GMT

Same exact issue. Perhaps your developers could simply fix the problem rather than generating ticket after ticket for people falling afoul of the same UI bug?

Re: Incorrect login error after entering correct info

rljfam4 — Tue, 15 Feb 2022 01:12:51 GMT

I was getting very frustated, because I was not able to reset my password.
I recieved the reset password email link.

I clicked on link and went to page; then I entered NEW password... but

NOTHING and tried many times....

the click does nothing

I use VPN for work, and after a pause I turned off my VPN and was able to reset password...

After which I can turn my VPN back on.. everything now works again.

Re: Incorrect login error after entering correct info

AdamPandora — Tue, 15 Feb 2022 13:24:32 GMT

@rljfam4 Sorry to hear that you're having trouble accessing Pandora.

It sounds like you are using a VPN which is rerouting your internet connection. Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

Hope this helps.

Re: Incorrect login error after entering correct info

stingray02 — Sun, 20 Mar 2022 16:13:01 GMT

I'm having this issue, as well. I reset my password on the web site, but can't log into the Windows or iOS app.