post Re: 04/16/23 - Users are unable to log into accounts on various devices in Account

RESOLVED - 04/16/23 - Users are unable to log into accounts on various devices

Nocturakai — Mon, 17 Apr 2023 12:07:48 GMT

I went to login to Pandora on the web. It wouldn't sign in and redirected me to a "enter username and password.

I have listened to Pandora for years with the same credientials...So I let google autofill my name/pass,and it still said invalid. So I typed both in manuallly, denied. So after a little frustration (i always listen to pandora when i work/game etc.) I try to reset my password. I get an emai that says we can't change your password, contact support. So that's what I'm doing now. What do I do?

Moderator Edit: Edited title for clarity

Re: Can't login to webapp, it states credentials.

Nocturakai — Sun, 16 Apr 2023 04:29:13 GMT

I said screw it and just made a new account. Disregard previous post please.

Re: Can't login to webapp, it states credentials.

AdamPandora — Sun, 16 Apr 2023 11:14:56 GMT

@Nocturakai Are you sure?

I'm happy to help escalate this over to our support team so they can help look into it further.

Let me know if you'd like me to do that.

Re: I can't login with correct username and password

Mrlewistjohnson — Sun, 16 Apr 2023 13:20:37 GMT

Can someone fix my same issue? Please?

Re: Android: "Session Timed Out" on 2204.1

Hunt_christofer — Sun, 16 Apr 2023 13:36:12 GMT

I've tried all the solutions as well (reinstalling, clearing cache & data, etc), now I'm getting "we're experiencing technical difficulties". It was working just fine yesterday. I've been a Pandora user since it was just a webpage.... Please fix.

Re: Android: "Session Timed Out" on 2204.1

herrye — Sun, 16 Apr 2023 13:35:14 GMT

I'm receiving this error today, 04/15/23.

Re: I can't login with correct username and password

AdamPandora — Sun, 16 Apr 2023 14:04:32 GMT

@Mrlewistjohnson I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Incorrect Login Error After Entering Correct Info

theroamer27 — Sun, 16 Apr 2023 15:07:05 GMT

Reset password now 9 times on computer and can't log into my iphone. Tried clicking the link on my phone to reset my password and it tells me must be done through the app but the app sends me to the email and the never ending loop of not working. Flying out in 6 hours and need this fixed before my flight

Getting MSG "Your Pandora Session Timed Out" then Crashes

clturi — Sun, 16 Apr 2023 16:15:04 GMT

Getting MSG "Your Pandora Session Timed Out" then Crashes

This started this morning April 16, 2023.

Was working fine yesterday.

I've tried deinstall/reboot/reinstall .. no help.

I am on a brand new Samsung S23. So obviously latest Android.

I am

I cannot do anything on the app on my phone.

I can access pandora via the website on my PC though.

Re: I can't login with correct username and password

Telisasplace — Sun, 16 Apr 2023 15:34:41 GMT

I’m having the same issue. I put in my correct email and password. Keep getting a message saying one or the other is wrong. I have logged in on my pc and iPhone with no problem. The issue is on my iPad.

Re: Incorrect Login Error After Entering Correct Info

AdamPandora — Sun, 16 Apr 2023 15:43:21 GMT

@theroamer27 To clarify, after resetting your password, are you only having issues logging in on your iPhone?

Or are you also unable to log into your account on your computer?

Let me know.

Re: Incorrect Login Error After Entering Correct Info

theroamer27 — Sun, 16 Apr 2023 15:46:56 GMT

Yes

Sent from my iPhone

Re: Incorrect Login Error After Entering Correct Info

AdamPandora — Sun, 16 Apr 2023 15:49:15 GMT

@theroamer27 To clarify, is that a yes to both questions?

Are you able to log into your account on your computer?

Let me know.

Re: 04/16/23 - Users are unable to log into accounts on various devices

trex717 — Sun, 16 Apr 2023 16:40:49 GMT

I too am having this exact problem on my Google Pixel phone. Very frustrated because I can log in on computer. My wife has an iphone and is having no troubles.

Resetting password does not work!

1) Google Pixel 3a

2) Phone only. Computer log in works

Moderator Edit: Merged posts

Re: 04/16/23 - Users are unable to log into accounts on various devices

darrenaustin2 — Sun, 16 Apr 2023 16:44:21 GMT

Well it's happening to me now. After following your directions now it says Pandora is having technical difficulties at this time. Over and over again. Now I can't even log in on my phone. Computer works though.

None of this advice works!!

Moderator Edit: Merged posts

Unexpected technical difficulties

ShepMark4453 — Sun, 16 Apr 2023 16:16:06 GMT

Unexpected technical difficulties

I uninstalled and re-installed the Pandora App on my Android, but cannot sign in due to "technical difficulties"

Re: Unexpected technical difficulties

Nosch225 — Sun, 16 Apr 2023 16:06:24 GMT

Same here...

Re: Unexpected technical difficulties

Legendwatcher — Sun, 16 Apr 2023 16:39:50 GMT

Same here I'm having the same issue for an hour now

I tried resetting password and still unable to log in both on the app and online. As soon as I try to log in I get the experiencing technical issues message. I am on a Motorola 4G ultra wide Android and it is always worked on this device for many years now. I tried uninstalling reinstalling clearing my cache and storage and even reset my phone and it's still not working.

I've tried all the troubleshooting found here and online and still getting experiencing errors message when trying to log in on app and online. Been a user for many years too

Moderator Edit: Merged posts

App is FRIED

sully1180 — Sun, 16 Apr 2023 16:16:09 GMT

I've tried EVERYTHING multiple times. Clear cache, uninstall/reinstall, restart phone, adjust settings, 10000 password resets (work online, but not on the app), adjust phone settings (battery saver, audio, etc etc etc) and nothing works. Maybe the answer is to move on. **ahem** bc I've had this app and account for YEARS.

Re: Android: "Session Timed Out" on 2204.1

Tornink — Sun, 16 Apr 2023 16:16:46 GMT

Yes same here I started it this morning with the exact same errors, deleted cache the app and reinstall not working still. Galaxy s23 ultra T-Mobile.