Problem with account

Katie84528 — Wed, 30 Jun 2021 04:59:06 GMT

How can I login to my account when some one else has. So now I pay for prim and I can’t use it. Is there a way to just have the one device logged into my account

Re: Problem with account

AdamPandora — Wed, 30 Jun 2021 13:19:48 GMT

@Katie84528 To clarify, do you have an unauthorized user on your account and need help removing them?

If so, what we can do is sign your account out of all devices - you can then reset your password and sign back into the devices that you want to use.

Let me know.

Re: Problem with account

crazy4colorado — Tue, 02 May 2023 14:49:54 GMT

That sounds good.

Re: Problem with account

AdamPandora — Tue, 02 May 2023 17:16:26 GMT

@crazy4colorado If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer.

To reset your password & remove devices:

From a web browser, go to pandora.com and log in to your account.
Then click your Profile in the top right corner of the page and select Settings.
Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

To only remove devices:

From a web browser, go to pandora.com and log in to your account.
Then click your Profile in the top right corner of the page and select Settings.
Scroll down to the bottom of the page and click on Log out of all other devices.
Enter your password and press Log Out.
If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!

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