post Re: Hacked account in Account

Someone hacked my account and I want to delete it

sjbarmore8 — Sat, 25 Nov 2023 12:45:49 GMT

Hi, there; someone has hacked my account, and I am unable to access the Google Play Store to cancel my subscription.

I would like my account delete please and thank you.

Moderator Edit: Edited title for clarity

Re: Hacked account

AdamPandora — Sat, 25 Nov 2023 12:45:06 GMT

@sjbarmore8 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

Re: Someone hacked my account and I want to delete it

jccerda — Sun, 08 Dec 2024 23:39:33 GMT

Some one hacked my account

Re: Someone hacked my account and I want to delete it

AdamPandora — Mon, 09 Dec 2024 12:17:27 GMT

@jccerda If you are having issues with an unauthorized user and if you have access to a computer, you can take some steps to help protect your account by resetting your password and logging out of all other devices.

From a computer:

Go to pandora.com and log in to your account.
Then click your Profile in the top right corner of the page and select Settings.
Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you do not have access to a computer or require further assistance, please contact our support team.

I hope this helps!