post Re: Unable to reset password and login in Account

Unable to reset password and login

Shear — Wed, 16 Aug 2023 14:38:36 GMT

Password reset just takes me to home page. Cannot log in
If I click to reset password it just takes me to home page. Doesn’t actually ask to change anything

mod edit: changed title for clarity

Re: Password reset just takes me to home page. Cannot log in

AlyssaPandora — Wed, 16 Aug 2023 14:36:06 GMT

Hi there, @Shear. 👋

Sorry to any trouble with resetting your password. Since this requires privacy for your account and password, I've gone ahead and created a new email case for you.

Someone from our team will reach out via email to offer further assistance with regaining access to your account. Please keep an eye out for their email message soon.

You may need to check your spam / junk folder too. 📬

Re: Unable to reset password and login

Bizarro — Tue, 29 Aug 2023 09:48:49 GMT

using my correct password,and even after reseting password i still cant activate my pandora

Re: Unable to reset password and login

AlyssaPandora — Tue, 29 Aug 2023 13:51:25 GMT

Hey, @Bizarro. 👋

Thanks so much for your post.

This matter has been escalated using the information you provided.

Someone from our User Support team will reach out to you via email to offer further assistance with your account and password. Please be on the look out for their message soon 📬

We appreciate your patience during this process. 🎧

Re: Unable to reset password and login

MusicFan9154 — Thu, 21 Dec 2023 19:50:22 GMT

Hello-

I am unable to log in with my previously created username and password. I clicked the "Forgot password" link on the sign in page and I received an email to reset my password, but when I click the link in the email, it just takes me back to the sign in page. Can you help me resolve this issue? Thank you!

Re: Unable to reset password and login

AlyssaPandora — Fri, 22 Dec 2023 02:30:41 GMT

Hi, @MusicFan9154. 👋

Sorry to hear that you're having trouble. Since this involves your password, someone will reach out to you directly via email to offer further assistance. If you don't see the message soon, please be sure to check your spam / junk folder to make sure it didn't end up there.

Hope this helps! 🎧

Can’t change password

cespinoza201 — Fri, 09 Feb 2024 14:40:51 GMT

I can’t remember my password, and when I go to reset it, I click on the RESET PASSWORD button in the email, but it just brings me right back to the log in page. Infuriating! Can anyone help?

Re: Can’t change password

AdamPandora — Fri, 09 Feb 2024 16:20:10 GMT

@cespinoza201 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Unable to reset password and login

Raymond123 — Tue, 05 Mar 2024 19:05:17 GMT

reset wont reply on my phone

is working on my laptop, The phone is the problem

Re: Unable to reset password and login

AdamPandora — Tue, 05 Mar 2024 19:06:56 GMT

@Raymond123 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Personal Information

cbc234 — Tue, 12 Mar 2024 20:04:01 GMT

I can’t login in to my received to pandora it keeps asking me for my email and never asks for my password

And I am not sure what the password is at the moment.

With the password I don’t say that I’m not sure if I know what it is know .

mod edit: merged comments

Re: Unable to reset password and login

AlyssaPandora — Tue, 12 Mar 2024 20:06:33 GMT

Hi there, @cbc234. 👋

Sorry to hear that you're having trouble. I understand how frustrating this can be. I've gone ahead and created a new email case for you with a member of our support team.

Someone from our team will contact you via email to help with resetting your password.Please keep an eye out for their email message soon. You may need to check your spam / junk folder too. 📬

Re: Unable to reset password and login

spirit — Sat, 09 Nov 2024 15:45:17 GMT

same exact thing happens to me.... trying to log into Pandora on my SmartTV and won't accept my password but works on my laptop and phone????????? What's going on?

Re: Unable to reset password and login

AdamPandora — Mon, 11 Nov 2024 12:17:23 GMT

@spirit I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Unable to reset password and login

spirit — Mon, 11 Nov 2024 17:08:22 GMT

All is well now. Thank you !
Sent from my iPhone