post Re: Getting Notifications at Old Email Address in Account

Getting Notifications at Old Email Address

tlspiegel1 — Mon, 14 Feb 2022 01:27:43 GMT

I successfully changed my email address with Pandora. But, I'm getting thread post notifications at the old email address.

My new email address is correct. Nothing wrong there. But, today I received an email notification about a thread I participated in at the old email address.

I see no way to update that setting. I have a Pandora subscription. I looked through all the Community posts and see nothing that relates to my issue.

Re: Getting Notifications at Old Email Address

AdamPandora — Mon, 14 Feb 2022 14:47:28 GMT

@tlspiegel1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Getting Notifications at Old Email Address

Gyando1 — Fri, 01 Mar 2024 14:20:16 GMT

My original Pandora account was created using an e-mail that no longer exists as the service provider no longer exists. I created a new account with my correct e-mail and and am consistently receiving the message that someone else is using my account and Pandora stops playing on my Alexa devices. I have gone into my account and used the log off all devices option. As I can no longer do a password reset from the old e-mail, I have no way to delete that account. Please advise. Thank you.

Re: Getting Notifications at Old Email Address

AdamPandora — Fri, 01 Mar 2024 15:05:45 GMT

@Gyando1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!