post Re: Close and verify the information error when updating email address in Account

Error message when trying to update email address

Malachij84 — Wed, 15 Jan 2020 19:14:31 GMT

I need to put my personal email address on my account and take off my work email address.

Moderator Edit: Edited title for clarity

Re: Can't change my email address

AdamPandora — Tue, 22 Oct 2019 15:32:50 GMT

@Malachij84 You should be able to update the email address on your account with these steps:

From a mobile device:

Sign into your Pandora app, and click on Profile.
Click on the Settings gear in the top right corner, and select Account.
Tap Save to update your information when you are finished making changes.

From our website:

Sign into your account, then click the icon (initial or picture) in the upper right corner.
Click on Settings > Account.
Tap Save to update your information when you are finished making changes.

*If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect.

Let me know how it goes.

Re: Can't change my email address

cm49933 — Mon, 13 Jan 2020 14:21:37 GMT

Adam, I hope you can help me as well. Everytime I add my updated information and hit save, it asks for my password, then tell me to close and verify the information again. It's like a continuous loop.

Re: Can't change my email address

AdamPandora — Wed, 30 Oct 2019 18:06:42 GMT

@cm49933 Our support team can help with this.

They have informed me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community!

Re: Can't change my email address

Zanderlesk — Wed, 30 Oct 2019 21:01:55 GMT

Adam, im having the same issue as cm49933. I try to change my email and it asks me to enter in my password and then asks me to verify the information in the form. i hope you can help.

Re: Can't change my email address

AdamPandora — Thu, 31 Oct 2019 13:54:33 GMT

@Zanderlesk Were you still having trouble with this? Let me know and I can help escalate this to our support team if so.

Re: Can't change my email address

adouglas5 — Sat, 02 Nov 2019 04:52:17 GMT

Hi, I am having the same issues. I am unable to change my email through the normal routes.

Re: Can't change my email address

AdamPandora — Mon, 04 Nov 2019 14:29:19 GMT

@adouglas5 Our support team has informed me that you currently have an open case with them.

If you need additional assistance with this, you can reply directly to the email thread you have going with support.

Thanks for being a part of the community!

Re: Can't change my email address

davidbdix — Tue, 05 Nov 2019 19:28:20 GMT

I am having the same exact problem. I deleted my email account that I am using for my login due to it being hacked so I want to use a different email account. I get to the same issue: I put in new email, put in password, then it sends me to another window that says put in a password, but it won't accept the password.

Re: Can't change my email address

cdwier — Tue, 05 Nov 2019 19:43:16 GMT

I'm having the same issue. Help please.

Re: Can't change my email address

AdamPandora — Tue, 05 Nov 2019 21:04:27 GMT

@davidbdix Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community!

Unable to update email address on account

lotus — Thu, 14 Nov 2019 16:47:36 GMT

The email listed under my account is mispelled. When I try to update it and enter my password , a message says to close and verify info. It takes me in a loop that I cannot get out of. How do I update my email and confirm my password?

Moderator Edit: Edited title for clarity

Re: Unable to update email address on account

AdamPandora — Thu, 14 Nov 2019 16:49:00 GMT

@lotus Our support team has intformed me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community!

Re: Can't change my email address

jcfm61 — Thu, 14 Nov 2019 17:22:43 GMT

I am having the same problem. With so many experiencing the same thing there must be a problem on the pandora end. Has anyone received information that helps get out of the do-loop?

Re: Can't change my email address

AdamPandora — Thu, 14 Nov 2019 19:11:08 GMT

@jcfm61 This can sometimes happen when there is already a Pandora account registered under the email address you are attempting to update your old account with.

With this being said, our support team has informed me that they will be contacting you via email to help get this resolved.

Keep an eye out for their message.

Re: Can't change my email address

Erica_2019 — Thu, 14 Nov 2019 19:57:00 GMT

I am having the same issue. tried updating new email address. asks for password, then tells me I have to verify info. will not let me change my email address.

Re: Can't change my email address

AdamPandora — Thu, 14 Nov 2019 21:33:04 GMT

@Erica_2019 Sorry to hear that. Our support team will be reaching out to you separately via email to help.

Re: Can't change my email address

smccreary076 — Thu, 21 Nov 2019 13:50:38 GMT

Adam, I am having the same issue with the same loop.

Re: Can't change my email address

AdamPandora — Thu, 21 Nov 2019 16:25:01 GMT

@smccreary076 Someone from our support team will be reaching out to you over email.

Keep an eye out for their message and they can assist with this.

Re: Can't change my email address

trey947 — Sat, 23 Nov 2019 05:08:09 GMT

@AdamPandora - I've got a similar issue. My account is close to 15 years old, signed up long before more robust settings were required - and now I need to update my email address. I've got no option to do so that I can find within my account, profile, or settings options.