post Re: Trouble changing password in Account

Trouble changing password

mangum0162 — Wed, 20 Apr 2022 14:20:24 GMT

Why I cannot change my password? Please help!!!

Re: Trouble changing password

AdamPandora — Wed, 20 Apr 2022 15:14:21 GMT

@mangum0162 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Trouble changing password

ckiehl54 — Sat, 07 May 2022 16:42:10 GMT

Please have them direct their reply to xx. My former email address xx shows up on the dark web and I am changing everything over to the icloud.com address. Plus I never remembered even having a password for Pandora and I always left it open. Please advise.

Moderator Edit: Removed Personal Info

Re: Trouble changing password

AdamPandora — Sat, 07 May 2022 16:41:04 GMT

@ckiehl54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Trouble changing password

egerthe — Fri, 11 Aug 2023 19:53:17 GMT

Can I get the same help? Want to change my old insecure password.

Thanks

Re: Trouble changing password

AdamPandora — Sat, 12 Aug 2023 11:49:58 GMT

@egerthe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Trouble changing password

Yoda14Me — Tue, 24 Oct 2023 20:39:05 GMT

I would also like to change my password.

Please advise. Thank you!

Re: Trouble changing password

AdamPandora — Wed, 25 Oct 2023 12:20:36 GMT

@Yoda14Me Check out this thread for instructions on how to reset your password: How to reset your password

If you run into any issues, please contact our support team for further assistance here.

Thanks for being a part of the Community!

Re: Trouble changing password

Metalball — Thu, 28 Mar 2024 08:12:39 GMT

I also need to change my password

Re: Trouble changing password

AdamPandora — Thu, 28 Mar 2024 11:40:48 GMT

@Metalball Check out this thread for instructions on how to reset your password: How to reset your password

If you run into any issues, please contact our support team for further assistance here.

Thanks for being a part of the Community!

Re: Trouble changing password

Rembo — Sat, 08 Jun 2024 15:34:28 GMT

I can’t remember my password and when I click on change password, nothing happens — it returns to the opening page to click on change password. This is a nasty setup — most have a way of saving the password on my computer, and can be called up with a click. I have not been able to use Pandors for many weeks because of this and I need to get it straightened out now. I have changed my physical location last month, but I doubt that caused the problem. Pandora needs to smooth out and simplify all the various aspects of being a member. Thanks for your help?

Re: Trouble changing password

Rembo — Sat, 08 Jun 2024 15:36:14 GMT

Wow. After I finished the too-long complaint, I zipped right in! Don’t know why or how, but I’ll take it!

Re: Trouble changing password

MariaPandora — Mon, 10 Jun 2024 17:29:44 GMT

Hi @Rembo!

I'm glad to hear you were able to log into your Pandora account.

Please let me know if you have any trouble with this again.

Family plan invite.

JT10 — Mon, 24 Jun 2024 12:30:30 GMT

When my wife accepted my invite for the Family plan she entered my account information on accident. When she went back to create her own account it said; “This email address is already connected to a Pandora account. Log in instead?” When she tries to Login and chooses, Forgot Password, she never gets a “reset password” email, so she can’t cancel that account because she can’t log in to it. Help please.

Re: Family plan invite.

MariaPandora — Mon, 24 Jun 2024 15:09:22 GMT

Hi @JT10 , I moved your post to a thread related to your issue: Trouble changing password

Also, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!