post Re: Customer service gone? in Account

Contact customer service for Pandora

Jeffry67 — Mon, 01 Jul 2024 14:26:22 GMT

Why is there no listing for Customer Service, no phone or email? Frustrating wasting time with this to ask a question!!

Moderator Edit: Edited title for clarity

Re: Customer Service

Listener001 — Wed, 28 Sep 2022 18:03:34 GMT

It shouldn't waste too much time. I've actually never seen a more prompt team in my life. @AdamPandora & @ErickPandora & the other moderators have been nothing but helpful since I've been a member, and their response time is generally unbelievable. There should be a help feature here in the community forum, and I've usually found that someone has asked my question before. However, you can also use the "help" link at the bottom and chat directly with a support specialist. They're amazing, too. Just sharing some light. I hope this helps!

Re: Customer Service

AdamPandora — Wed, 28 Sep 2022 19:31:49 GMT

@Jeffry67 Check out this thread for the various ways you can get in touch with our support team: How to contact customer service?

This being said, I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Customer service gone?

Whatever123 — Thu, 28 Mar 2024 00:16:50 GMT

I've been trying to contact customer service. I filled out the contact form and sent an email directly. I have received no response.

Is Pandora going under? Do I have to try something else? I will at least have to cancel my premium account if I can't even get help getting it to work.

Re: Customer service gone?

AdamPandora — Thu, 28 Mar 2024 11:35:43 GMT

@Whatever123 I do not see any recent messages submitted from your email address that have been submitted through our contact form.

For future reference check out this page for the various ways you can get in touch with our support team: How to contact customer service?

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!

Contact support directly?

blahsforyou — Mon, 01 Jul 2024 14:25:35 GMT

Is this possible? I pay for my account... Would be nice to not "ask the community" b/c that is not their responsibility. It is the company I am paying money to.

not an error code but that is the only way it would post

mod edit: merged comments

Re: Contact support directly?

AlyssaPandora — Mon, 01 Jul 2024 14:24:16 GMT

Hi there, @blahsforyou. 👋

Sorry for any confusion.

We offer several ways to contact our customer support (including through community). You can find the means of contact in this thread: How to contact customer service?

Could you share a few more details about what you need assistance with? I'd be happy to help to the best of my ability once I have more info. 🎧