post When is hours listened going to be corrected? in Account

Streamed Hours Not Updating in Community Profile

CoolFan — Sat, 08 Oct 2022 18:15:24 GMT

I have been streaming a collection of songs off of 1 album for at least 36 hours. I noticed today my stream count is stuck at 14 hours. I have tried restarting Pandora and clearing my phones cache - no change.

Any suggestions on hot to get this synced?

Re: Streamed Hours Not Updating

AdamPandora — Sat, 08 Oct 2022 17:04:19 GMT

@CoolFan Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

Re: Streamed Hours Not Updating

CoolFan — Sat, 08 Oct 2022 18:13:53 GMT

Here's what I see from the My Profile page.

Should I try signing in and out?

Moderator Edit: Merged posts

Re: Streamed Hours Not Updating in Community Profile

CoolFan — Sun, 09 Oct 2022 05:27:10 GMT

Any suggestions? Was hoping to get this fixed this weekend when I have time. Thanks so much!

Re: music hours

Nitrohead50 — Wed, 26 Jul 2023 15:29:29 GMT

My hours listened meter is broken it's been stuck at 39444 for over a month.

Re: My Total Music Hours

AlyssaPandora — Mon, 31 Jul 2023 14:14:07 GMT

Hi there, @Nitrohead50. 👋

Sorry to hear that you're having trouble. I was able to view your community profile and I see 39,697.

How are you accessing the Pandora Community when you see your music hours? I've included a screenshot of what I see.

Thanks for your help with this. 🎧

Re: My Total Music Hours

Nitrohead50 — Mon, 31 Jul 2023 17:23:32 GMT

It finally updated. How often does the meter update?

Music Hours

Sharron318 — Sun, 17 Sep 2023 16:29:43 GMT

@Pandora Why is my "Music Hours" category showing as zero? I've been listening and streaming since 9/11. Please help me understand. Thank you.

Re: Music Hours

AdamPandora — Sun, 17 Sep 2023 18:05:55 GMT

@Sharron318 Can you try connecting to the Community directly from the Pandora app website?:

That link can also be found in the app - you will just need to scroll all the way down when in your settings to see it.

Let me know how it goes.

Re: My Total Music Hours

Nitrohead50 — Wed, 20 Sep 2023 01:17:13 GMT

Meter is broken again still stuck on 39697. I should be over 40000 hours.

Incorrect Music Hours

KwizatsHaderach — Tue, 26 Sep 2023 01:46:25 GMT

I was wondering why my account only shows 19 music hours played and around 180 thumbs up when I know I've done way more than that for both? Could it possibly be that they were done so long ago? I've only recently started using Pandora again and when I used to heavily use it there were no ads in songs or paid accounts. I know there were hundreds of hours (quite a bit more actually) and I used to rate tons of songs to fine tune my stations. Just curious if anyone happens to know.

Re: My Total Music Hours

MotherNature — Tue, 26 Sep 2023 03:04:52 GMT

I'm thinking mine must have reset, cuz I've been using this exclusively for far longer than 1600 hours or so. I play it all night on my graveyard shift, seems I've been doing it for years.

Music hours showing as 0

kkristiberry — Fri, 29 Sep 2023 18:36:57 GMT

when I go onto my community profile, it says I have 0 music hours. I have been using this account for at least a month at this point, and I am curious as to how much I have listened. If this feature doesn't work, are there any safe 3rd party extensions that give me that kind of information? thank you!

Hours of listening

buddah1017 — Tue, 03 Oct 2023 09:18:29 GMT

My total hours of listening has not change in over a month. Not sure why it hasn’t.

"Music Hours" shows as zero

dmw2472 — Sat, 14 Oct 2023 19:18:55 GMT

@Pandora why is my "Music Hours" category showing as zero? I've been listening and streaming several hours every day since I set up the account on 10/10/23. I've been streaming on the app on my iphone. Please help me understand. Thank you.

Re: Hours of listening

AdamPandora — Mon, 16 Oct 2023 11:34:59 GMT

Hi everyone!

We made a small change and would like to see if that resolved the issue for you.

Can you please:

clear cache/cookies from your browser
sign out/sign back in to your Community account

Once those two things are done, check your Community profile to see if your information has updated.

Let me know how it goes.

Re: Hours of listening

Nitrohead50 — Mon, 16 Oct 2023 14:14:46 GMT

I'm not signing out because I will lose all my downloaded music and I'm not spending weeks redownloading all my music again.

Re: Hours of listening

AdamPandora — Mon, 16 Oct 2023 14:50:22 GMT

@Nitrohead50 To clarify, you will need to sign out of your Pandora Community account - not your actual Pandora account.

Let me know how it goes.

Re: Hours of listening

Nitrohead50 — Sun, 05 Nov 2023 17:56:42 GMT

Didn't help at all.

Re: Music Hours

NickyHogwarts16 — Fri, 17 Nov 2023 14:37:44 GMT

why is my "Music hours" category showing as zero?

I've been listening and steaming since 9/11.

Please help me understand

Thank uou.