post Re: Pandora accounts for children under 13 in Account

Pandora accounts for children under 13

JPN — Tue, 07 Dec 2021 19:57:02 GMT

I am trying to add my daughter to my family plan account. Based on what I've read on here she has to first create her own Pandora account and then she can accept the invite from the email I sent her. After she enters her birth year, the error message she gets says Unable to Create Account. She is 12. Suggestions?

mod edit: changed title for clarity

Re: Error When Creating Account for a Child

TannerPandora — Tue, 07 Dec 2021 19:55:12 GMT

Hi @JPN,

Thanks for posting to community.

The Pandora service is not intended for use by children under the age of thirteen. Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

We also have an existing feature request that you may be interested in upvoting: Ability to create accounts for children with parental controls

To upvote this idea, please click on the ❤️ icon next to the title of the request.

Hope this helps.

Re: child unable to create account

JPN — Tue, 19 Nov 2019 20:57:54 GMT

Thank you for the reply. I feel the name "Family Plan" is misleading and the age requirement should be disclosed somewhere. I wasted a bunch of my time trying to figure it out. I also feel it should be up to the parent what age is appropriate instead of Pandora. I will look into other services to see if they will accomadate. Thank you

Moderator Edit: Format

Re: child unable to create account

driedsponge — Sat, 18 Jan 2020 15:31:54 GMT

What if they accidentally fat-fingered the birth year? Trying to get my daughter on a family account and she thinks she accidentally typed 2010 instead of 2001, now it completely locks her email from signing in at all to fix it, and I can't fix it in the family management interface.

Re: child unable to create account

AdamPandora — Sun, 19 Jan 2020 17:04:41 GMT

@driedsponge Our support team mentioned they sent a reply back to the case you created.

If you need additional assistance, make sure to reply back directly to the email thread you already have open with them.

Thanks for being a part of the community!

Re: child unable to create account

crazysailorj — Sun, 21 Jun 2020 16:41:34 GMT

I agree with JPN. I specifically signed up for the family plan so that my daughter could have her own profile so that she wasn't messing with my likes and cluttering up my profile. As her parent, I should be able to determine if she is old enough for this.

Re: child unable to create account

AlyssaPandora — Wed, 01 Jul 2020 14:35:18 GMT

Hi there, @crazysailorj. 👋

I completely understand where you're coming from.

We also have an existing feature request that you may be interested in: Ability to create accounts for children with parental controls

To upvote this idea, please click on the ❤️ icon next to the title of the request.

Thanks so much for posting on the Pandora Community!

Re: child unable to create account

traigo12 — Wed, 22 Jul 2020 17:58:21 GMT

I have the same issue, and it's very annoying that trying to register a child just gives a generic error message with no indication of the cause or solution. It just says, "Sorry, we're unable to accept your registration." (I tried to post a screenshot, but when I try I get another generic error message: "Permission Denied." And, when I tried to post this very message the first time I got an "Authentication Ticket Mismatched, failed authentication" message. Would it kill you to make these error messages the least bit informative?)

If the original error message has just said "Users must be 13 or above" I could have saved an hour of digging for the solution. Deciding what my kid listens to is my prerogative, not Pandora's. And like any other parent, I'll probably create an adult account with my other email address and just let her use that, so rather than protecting kids you're just inconveniencing parents.

Re: child unable to create account

AdamPandora — Wed, 22 Jul 2020 18:24:28 GMT

@traigo12 I definitely understand your frustration with this.

I will make sure to pass your feedback along to the appropriate team.

Thanks so much for being a part of the Pandora Community! 😁

Re: child unable to create account

gp — Sun, 10 Jan 2021 22:10:45 GMT

I agree, a family plan is just that, a family plan. And yes, as here father, I will be deciding what is age appropriate for my daughter. I will be searching for another service, I too have wasted hours of my time trying to figure this out. Should have been disclosed in big bold letters somewhere.

Error message creating an account for my child

kjshan — Tue, 25 May 2021 17:00:39 GMT

Joined family plan and sent invites to my kids. My daughter is getting the same error message: Sorry, unable to accept your registration. Is there an age restriction that has completely blocked her out?? I thought with Family plan, as long as parent holds main account, you could add your children?

Moderator Edit: Edited title for clarity

Re: Error message creating an account for my child

AdamPandora — Tue, 25 May 2021 17:05:02 GMT

@kjshan The Pandora service is not intended for use by children under the age of thirteen. Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

You can register your child for a Pandora account on their 13th birthday.

This being said, I have created a ticket for you with our support team so they can help look into this further.

Please keep an eye out for their email.

Thanks for your patience in the meantime!

Re: Error message creating an account for my child

wmclellan — Sat, 17 Jul 2021 20:39:16 GMT

Same issue but accidental date of birth year entered, need to reset but can’t figure out how.

Re: Error message creating an account for my child

AdamPandora — Sun, 18 Jul 2021 15:10:24 GMT

@wmclellan I do see you were able to add an additional account to your Premium Family plan yesterday.

Let me know if you are still running into issues with this.

Adding grandchild to family plan

billmckinney — Thu, 02 Dec 2021 17:03:20 GMT

I'm trying to add my 12 year old Grandson. I should not have used his real birthyear, but I did, and I can't get out of it without creating another e-mail. Need

Moderator Edit: Edited title for clarity

Re: Adding family

AdamPandora — Thu, 02 Dec 2021 16:54:32 GMT

@billmckinney The Pandora service is not intended for use by children under the age of thirteen.

Unfortunately, we cannot allow children under that age to open or have their own accounts for the Pandora service.

This being said, I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Set up Pandora on child's nest mini

8runner — Mon, 06 Dec 2021 22:49:00 GMT

How do I configure a separate Pandora account for my 12-year-old son on his nest mini?

Error when registering

Steviels927 — Sat, 24 Sep 2022 21:24:57 GMT

I tried to register an account for my 12yr old son and it is giving an error that says “Sorry, we cannot accept your registration at the time.” Please help

Re: Error when registering

AdamPandora — Sun, 25 Sep 2022 12:03:53 GMT

@Steviels927 I moved your post over to this existing thread: Pandora accounts for children under 13

Check out the accepted solution for more information around this.

Thanks for being a part of the Community!

Is there a way to add a minor to a family plan?

UaKem — Wed, 06 Sep 2023 23:10:19 GMT

Hey,

So I tried adding my daughter to our family plan with an email invite but when she got the email and answered the questions honestly, the form said she wasn't eligible because she was under 18. I'm not asking for her to have access to changing subscription levels or payment methods or anything of that level. I just want her to be able to create her own stations and play simultaneously with me. The only way I've found to allow her access to the plan is to log into her device using my member info which limits our simultaneous play.