New user name not recognized

Jgrebe — Sat, 14 Jun 2025 20:43:16 GMT

Pandora says it doesn’t recognize my name to log

Re: New user name not recognized

Jgrebe — Sat, 14 Jun 2025 20:43:56 GMT

Although the help sent me, my username told me to check my login and it won’t let me login with that name either but they sent me and it’s the same **ahem** name

Re: New user name not recognized

MOHLovesAlaska — Sun, 15 Jun 2025 00:51:35 GMT

@Jgrebe I can understand your frustration. I'm just a regular premium customer, but I have been able to help others with troubleshooting problems. So, may I suggest some of these steps that may help you with your problem?

Check for typos – Make sure the username you’re entering exactly matches the one Pandora provided. Sometimes, a small difference (like an extra space or capitalization) can cause login issues.
Reset your password – If you’re certain the username is correct, try resetting your password to see if that resolves the issue.
Try a different login method – Some accounts allow you to log in using an email address instead of a username.
Use a different device or browser – If you’re on a phone, try logging in on a computer, or switch browsers.
Contact Pandora support – If none of these work, Pandora’s customer support may need to help you regain access. I can assure you Pandora does have a good support team, but because it is the weekend their response time may not be what you would like it to be especially when you are having problems. At least give the steps provided above a chance.

Have a blessed evening. Take care and GOD bless.

P.S Here is a direct link to contact support. Pandora - Contact Us

Re: New user name not recognized

AlyssaPandora — Tue, 17 Jun 2025 14:02:10 GMT

Thanks for sharing those great tips, @MOHLovesAlaska.

Are you still having trouble signing in, @Jgrebe? Let us know and I can create an email case for you with a support agent.

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New user name not recognized

Re: New user name not recognized

Re: New user name not recognized

Re: New user name not recognized