post Re: Need to change email but unable to reset password in Account

Need to change email but unable to reset password

cpinion6 — Thu, 05 Sep 2024 13:24:41 GMT

I need to change my email address and to do that I need to know my password. I tried to reset my password but they are asking for my old password. Please help me.

Re: Unable to reset password

AdamPandora — Thu, 05 Sep 2024 13:23:00 GMT

@cpinion6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Unable to reset password

Sgardner9601 — Mon, 23 Jun 2025 14:25:56 GMT

Please send to my new email at ****@****

Also I keep getting a charge on my account though credit card company for 4.99 and I need to cancel this. My phone number is ****

my old one was ****@****. I no longer have this email.

please change this for me

thanks

Stephanie Gardner

11/19/1974

Moderator's edit: Phone number and email addresses removed.

Re: Need to change email but unable to reset password

LeonPandora — Mon, 23 Jun 2025 14:44:19 GMT

@Sgardner9601 Welcome to Community!

We have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!