post Re: Account Login in Account

Don't remember password and email is inactive

Tsnelgrov — Tue, 22 Jul 2025 15:42:08 GMT

Created pandora account many years ago using an email address that is now not active. I also do not remember my password.

Now I am trying to authorize the account to use with my Sonos system, but since I can’t login to Pandora, do I have to create a new account?

Moderator Edit: Edited title for clarity

Re: Account Login

MariaPandora — Wed, 30 Apr 2025 16:26:51 GMT

Hi @Tsnelgrov , welcome to the community!

To keep things tidy, I moved your post to our Account support space.

There's no need to create a brand new account, our support team will be happy to help you reset your password and update the email on your account if necessary. So, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Account Login

edcundiff — Mon, 19 May 2025 13:31:38 GMT

ready when you are

Jewell Cundiff here

Moderator Edit: Merged comments

Re: Account Login

AdamPandora — Mon, 19 May 2025 13:31:59 GMT

@edcundiff I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Re: Account Login

Bstill68 — Fri, 27 Jun 2025 03:03:01 GMT

How do I login to my account i have a new phone

Re: Account Login

AdamPandora — Fri, 27 Jun 2025 13:02:32 GMT

@Bstill68 I do see you were able to log into an Android device yesterday.

Was there anything else you needed help with?

Let me know.

Re: Account Login

Redmymind — Fri, 27 Jun 2025 22:36:55 GMT

awsome! tkanks! Gblsss

Re: Account Login

cbanda — Sun, 20 Jul 2025 13:01:20 GMT

Thank you. I really enjoy using Pandora.