Need help resolving duplicate account collision for Student Discount

Caylzvega — Tue, 03 Mar 2026 20:09:53 GMT

Hi Community Team,
I need help resolving an issue with duplicate accounts. I have a long-standing primary account with all my stations under my old email
I recently reached the 4-year limit for the student discount on that account. Since I am still a student and need the student rate, I attempted to move my subscription to my official student email:
However, a 'ghost' account was accidentally created with that student email during the process. Now, when I try to update my primary account to my student email, I get an error saying the 'account already exists.'
I have already requested deletion for the ghost account, but the email is still blocked. Could a moderator please escalate this to Pandora Care to have the ghost account ([Insert cgierish@my.gcu.edu]) fully scrubbed so I can update my primary account and re-verify my student status?
Thanks for your help!"

Re: Need help resolving duplicate account collision for Student Discount

AdamPandora — Wed, 04 Mar 2026 12:11:02 GMT

@Caylzvega Nice to see you around the community.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Need help resolving duplicate account collision for Student Discount

Re: Need help resolving duplicate account collision for Student Discount