How to locate account with my updated email address

Hal5947 — Fri, 07 Aug 2026 12:46:54 GMT

I am trying to reset my e mail, and I get a message that there is already an account with current e mail and password. I want to use my new e-mail address. how do I find the account that has the updated e mail.

Moderator Edit: Edited title for clarity

Re: trying to reset my e mail and I get a message that there is already an account with current e ma

AdamPandora — Fri, 07 Aug 2026 12:45:30 GMT

@Hal5947 Sorry for the trouble you are having with your account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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How to locate account with my updated email address

Re: trying to reset my e mail and I get a message that there is already an account with current e ma