post "Invalid password" response when updating password in Account

"Invalid password" response when updating password

Alanna — Thu, 08 Jul 2021 15:06:01 GMT

I keep getting an "invalid password" response on everything I try to enter even when I ad a symbol?

Moderator Edit: Edited title for clarity

Re: "Invalid password" response when updating password

AdamPandora — Thu, 08 Jul 2021 15:06:59 GMT

@Alanna I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: "Invalid password" response when updating password

hoffy9 — Fri, 08 Oct 2021 20:02:58 GMT

I'm having the same issue. So dumb. Was there a solve?

Re: "Invalid password" response when updating password

AdamPandora — Mon, 11 Oct 2021 13:51:44 GMT

@hoffy9 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: "Invalid password" response when updating password

JenB24 — Thu, 07 Dec 2023 14:27:44 GMT

I did exactly that and when I click save a screen pops up asking me to enter my new password. I enter the new password and it says it is invalid. I ended up changing back to the old password and it worked, but I was not able to successfully change the password to a new password.

Re: "Invalid password" response when updating password

AdamPandora — Thu, 07 Dec 2023 17:27:06 GMT

@JenB24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: "Invalid password" response when updating password

illzoni — Sun, 31 Mar 2024 13:35:08 GMT

Yep. Same problem. Doesn't appear they've fixed it. 😞

Re: "Invalid password" response when updating password

AdamPandora — Mon, 01 Apr 2024 11:50:08 GMT

@illzoni I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!