post Re: "Request Failed" for community account notifications in Account

"Request Failed" for community account notifications

caldella — Tue, 27 Jul 2021 12:35:07 GMT

An Unexpected Error has occurred.

Every time I access the community from desktop, I see at least one notification on my alerts at the top right. However, which I click, it ALWAYS says the following:

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 7C4F5484.

Click your browser's Back button to continue.

Is this an internal issue on Pandora's part? Where I log in from, what browser I use, privacy settings, and removing add-ons/extensions make no difference. This is across the board on Firefox, Chrome, multiple computers.

Re: "Request Failed" for community account notifications

AdamPandora — Tue, 27 Jul 2021 15:08:36 GMT

I'm happy to look into this, @caldella.

Can you please send me a screenshot of the error message you are seeing?

Thanks for working with me on this. 🤝

Re: "Request Failed" for community account notifications

caldella — Tue, 27 Jul 2021 18:12:04 GMT

See below. I just tried on Microsoft Edge as well (no extensions etc.) and received the same. So this is across 3 different browsers and 2 different computers. All have the newest updates.

Re: "Request Failed" for community account notifications

AdamPandora — Tue, 27 Jul 2021 18:28:14 GMT

@caldella Thanks for sending that over.

I've gone ahead and created a ticket with our engineering team so they can help look into this further.

Keep an eye on this thread, and I will provide you with an update when I receive more information from them.

Thanks for your patience in the meantime!

Re: "Request Failed" for community account notifications

AdamPandora — Wed, 28 Jul 2021 16:59:11 GMT

@caldella We believe this issue should now be resolved.

Can you please follow up and let me know if you are now able to view your notifications?

Thanks again!

Re: "Request Failed" for community account notifications

caldella — Fri, 30 Jul 2021 12:08:39 GMT

Thanks Adam - it seems to be working today! I was able to click my notifications when I logged in and see that you replied, instead of having to find the thread myself to check. 🙂

Re: "Request Failed" for community account notifications

AdamPandora — Fri, 30 Jul 2021 13:18:56 GMT

Happy to hear that, @caldella. 😁