post Re: My current email address that I sent you should be used not my old email address in Account

Two Accounts

wilstuder — Tue, 23 Mar 2021 14:58:49 GMT

Check and see if I have two accounts? Downloaded the program to get it back to working.

Re: Two Accounts

AlyssaPandora — Tue, 23 Mar 2021 15:00:15 GMT

Hi there, @wilstuder. 👋

I moved your post over to the Account section of the Pandora Community.

Someone from our User Support team will reach out to you via email to help see if you have two Pandora accounts. Please keep an eye out for their message. 📬

Thanks so much for your patience during this process. 🎧

Re: Two Accounts

mdegraw67 — Thu, 22 Apr 2021 19:43:08 GMT

Thank you.

one account is under email address (free account) and the new account is under email (paid account) I hope I wont lose my collection on the free account.

mod edit: removed personal info

Re: Two Accounts

AlyssaPandora — Thu, 22 Apr 2021 19:42:37 GMT

Hi there, @mdegraw67. 👋

Thanks for letting us know about this. I removed your email addresses from your post to protect your privacy. Someone from our User Support team will reach out to you via email to help with your two accounts. Please be sure to check your spam / junk folder in case you don't see their message yet.

Thanks for your patience during this process. 🎧

Re: I entered my email address in wrong on my account

cgunn — Sat, 15 May 2021 16:49:35 GMT

hi I have two email addresses. I originally set up the account with a gmail address at 4.95 month and the second email address on my windows 10 pc. I just upgraded to premium through google android phone and noticed my windows must have been a second account as the premium account doesn't show up there can you help?

Re: I entered my email address in wrong on my account

AlyssaPandora — Sun, 16 May 2021 15:08:06 GMT

Hi there, @cgunn. 👋

Thanks so much for letting us know about your issue. Since this involves your account information, I've gone ahead and escalated this to our User Support team. Someone will reach out to you privately via email to offer further assistance. Please keep an eye out for their email. 📬

We appreciate your patience during this process. 🎧

Retrieving lost music

Rogeliorivero — Mon, 02 Aug 2021 14:14:38 GMT

How do I retrieve lost music? It just disappeared. I have the same format but none of the music that I required to listen to.

Re: Retrieving lost music

AlyssaPandora — Mon, 02 Aug 2021 18:35:35 GMT

Hi there, @Rogeliorivero. 👋

Looks like you've been in touch with our User Support team recently. I do see that you have two Pandora accounts registered under two different email addresses. Someone from our User Support team has reached out to you via email to help with your subscription and account. If you don't see their email yet, please check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process. 🎧

My current email address that I sent you should be used not my old email address

Rogeliorivero — Mon, 02 Aug 2021 21:07:49 GMT

The issue should not be my email address the fact is I lost my music and I would like to get it back

Re: My current email address that I sent you should be used not my old email address

AdamPandora — Tue, 03 Aug 2021 13:12:53 GMT

@Rogeliorivero I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Account issue

Eddyann1 — Tue, 02 Nov 2021 15:34:39 GMT

I found out i had two accounts. How can I find out which account has the trial of Pandora +. I still have commercials on both. That's the reason why I signed up for the Pandora + version for $4.99/month. I am working on the free 30 trial. I signed up a couple of days ago.

It would be nice if I could reach someone on a phone. I'm sure it's a quick fix, but I cant find anything that can solve this on your trouble shooting forms.

Re: Account issue

AdamPandora — Tue, 02 Nov 2021 16:00:01 GMT

@Eddyann1 I do see you have an open case with our support team regarding this issue.

Make sure to keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Commercials

jwingate1804 — Sat, 11 Jun 2022 15:47:49 GMT

I have updated my account to premium family and have seen the yearly charge go through my bank yet I’m still getting commercials…..also…I had another account with a different email with a subscription through the Apple App Store…when I upgraded this account through pandora I thought I was updating my old plan and now have lost all my playlists. How do I stop receiving commercials and can I merge my two accounts.

Re: Commercials

AlyssaPandora — Mon, 13 Jun 2022 14:00:14 GMT

Hi there, @jwingate1804. 👋

Sorry to hear that you're having trouble. I moved your post over to this existing thread: Two Accounts

Since this involves your two account and will require you to share additional information, I've created an email support case for you. Someone from our team will be in touch via email to offer further assistance with your account and subscription. Please keep an eye out for their message. 📬

Thanks for your patience during this process. 🎧

Please help

Dee52 — Wed, 29 Jun 2022 21:37:48 GMT

ok, been w/Pandora long time; original email without premium. Just paid the monthly premium $12.99 using Apple which used a different email that I have. So it appears I am paying for 2 accounts. I went into the first acct and changed the email to match the one I bought premium with, thinking it would link the two accts. I only want ONE acct. I want my playlists to show on the new account. PLEASE HELP ME

TEXT: 760-900-3377 or

ps... i'm 70 and not too techy help

Re: Please help

AlyssaPandora — Wed, 29 Jun 2022 21:56:58 GMT

Hi there, @Dee52. 👋

No worries.

We are happy to walk you through this process. I've gone ahead and escalated your issue to our support team. Since we don't offer phone support, someone will reach out to you via email (the one associated with this Pandora account), to help out. If you don't see their message soon, please check your spam / junk folder to make sure it didn't end up there. 📬

Thank you for your patience during this process. 🎧

Re: Two Accounts

nanlwar — Sat, 03 Sep 2022 05:58:56 GMT

I have the same problem two accounts, how do I contact someone to help me?

nephertiti

Re: Two Accounts

AdamPandora — Sat, 03 Sep 2022 11:49:18 GMT

@nanlwar I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Two Accounts

dr9bob — Tue, 29 Oct 2024 18:58:10 GMT

I need help combining two separate accounts also. I have one I paid in July 2024 but can't get it to work on Alexa since it only sees my older free account.

I was able to solve my issue partially by linking my new account. Now, how do I change the email address in that new account?

Moderator Edit: Merged comments

Re: Two Accounts

AdamPandora — Tue, 29 Oct 2024 18:58:18 GMT

@dr9bob I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!