post Re: Joined Family Plan; lost song collection in Account

Joined Family Plan; lost song collection

Jackdemo — Sun, 29 Sep 2019 16:57:02 GMT

Just switched over to Family Plan but it seems I lost my song collection. Any ideas on how to retrieve?

Re: Joined Family Plan; lost song collection

AdamPandora — Sun, 29 Sep 2019 17:18:01 GMT

@Jackdemo Welcome to the community!

I moved your post to the Account space in order to keep the community tidy.

I have confirmed with our Support team that they will be sending you a message via email to the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to look into this further with you.

In the meantime, it may help to sign out of Pandora on your device, and then sign back in using the email address your collection was originally created on.

Re: Joined Family Plan; lost song collection

jspeaglefredell — Tue, 19 Oct 2021 16:35:22 GMT

I am having this same issue. Just upgraded to the family plan and all of my collected songs are gone. My stations are there but thats it everything else is gone and it is not allowing me to collect albums songs or nothing! I upgraded from the premium plan to the family plan.

Re: Joined Family Plan; lost song collection

AdamPandora — Tue, 19 Oct 2021 16:42:22 GMT

@jspeaglefredell Can you please confirm that you are logged into the correct account on your device?

I checked on my end, and do see you have 89 collected songs:

Can you please do me a favor and send me a screenshot of what you see when you sort your collection by Songs?

Thanks for working with me on this. 🤝

Re: Joined Family Plan; lost song collection

jspeaglefredell — Tue, 19 Oct 2021 17:02:53 GMT

This is what I seeSent from my Verizon, Samsung Galaxy smartphone

Re: Joined Family Plan; lost song collection

jspeaglefredell — Tue, 19 Oct 2021 17:19:30 GMT

It won't let me

Re: Joined Family Plan; lost song collection

AdamPandora — Tue, 19 Oct 2021 17:54:52 GMT

@jspeaglefredell I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Joined Family Plan; lost song collection

Brundell — Sat, 12 Mar 2022 00:00:21 GMT

I have lost all my collected songs on my account. How do I get all my previously collected songs back and keep the songs I have collected in the past 2 weeks?

Re: Joined Family Plan; lost song collection

AdamPandora — Mon, 14 Mar 2022 13:43:35 GMT

@Brundell Could you tell me a bit more about what is happening? Are your collected songs missing when listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝