post Re: Unable to log in even after resetting password in Account

Unable to log in even after resetting password

Dani10 — Fri, 09 Jul 2021 15:05:16 GMT

I have received the password reset email and am able to change my password but when I attempt to log into the app it will not accept new password. Stuck in a loop. I either need to access my account or cancel the darn thing because this has wasted more time than I’m willing to admit!!

Moderator Edit: Edited title for clarity

Re: Unable to log in even after resetting password

AdamPandora — Fri, 09 Jul 2021 15:05:57 GMT

@Dani10 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Logging in

Chris_04 — Mon, 12 Jul 2021 18:00:47 GMT

time I try to log on it tells me that I have the wrong ID or password. The only way I can log on is to change my password. Once this is done I am good until I close it. Then when I try to log in again it tells me wrong ID or password.

Re: Logging in

Alphagirl — Mon, 12 Jul 2021 19:49:39 GMT

Oof I feel sorry for you if you want advice I would make a new account

Re: Logging in

Itsdemondeer — Tue, 13 Jul 2021 04:00:21 GMT

Hello @Chris_04! I don’t think making a new account would be good because you could loose all your playlists and stations. Are you sure your putting in the SAME EXACT password? If you need to, put your password on a piece of paper, and copy it exactly and turn the ‘see password’ thing on just to be sure. If not. Then I guess changing account would be good. Just write down on a paper all your stations, playlists, and songs. Once you get to your new account, you can put everything down!

-Demon Deer

Re: Logging in

AdamPandora — Tue, 13 Jul 2021 11:28:26 GMT

@Chris_04 I am going to have someone from our support team reach out to you privately via email to further assist with this.

Please keep an eye out for their message. 📬

Re: Unable to log in even after resetting password

portman — Wed, 03 Nov 2021 18:25:34 GMT

I am now having this very same problem Adam, on all three eMail addresses I set up for this access.

All the facts are identical to the post from Dani10 you responded to above and I have tried password rest at least 30 times in the last three days on current versions of Firefox, Chrome and Edge.

Please have someone help.

Thank you,

Gordon Jacobson

Moderator Edit: Removed Personal Info

Re: Unable to log in even after resetting password

AdamPandora — Thu, 14 Oct 2021 18:44:26 GMT

@portman I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Unable to log in even after resetting password

augustthomas — Wed, 03 Nov 2021 18:03:44 GMT

am waiting

Re: Unable to log in even after resetting password

AdamPandora — Tue, 09 Nov 2021 12:27:16 GMT

@augustthomas Could you tell me a bit more about what is happening?

Are you also having trouble signing into your account after resetting your password?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Unable to log in even after resetting password

postpro — Mon, 07 Feb 2022 02:06:44 GMT

I'm having the same problem. Unable to access my account using my correct password (it's written down, so I know it was correct). When asking for a reset, I get stuck in a loop of email links that simply bring me to a page that says "reset password" and asks for my email address again and again.

Re: Unable to log in even after resetting password

AdamPandora — Mon, 07 Feb 2022 14:24:23 GMT

@postpro I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Unable to log in even after resetting password

postpro — Mon, 07 Feb 2022 15:18:30 GMT

It seems I was able to resolve the problem. All set now.

--
*Tom Greto*

Re: Unable to log in even after resetting password

AdamPandora — Mon, 07 Feb 2022 15:51:03 GMT

Happy to hear it, @postpro.

Enjoy the music! 😁

Re: Unable to log in even after resetting password

fieldspc88 — Mon, 23 May 2022 20:06:22 GMT

YES, exactly my problem!!!!!!!!

Re: Unable to log in even after resetting password

AdamPandora — Tue, 24 May 2022 11:34:02 GMT

@fieldspc88 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Unable to log in even after resetting password

kgreen8470 — Mon, 04 Jul 2022 18:30:43 GMT

I am having the same issue - I reset the password through email link then signed out of Pandora on iPhone and it says wrong email or password when I try to log back in - how can it get signed in without changing the password again? I requested help for my husbands account - xx@ not mine

Moderator Edit: Removed Personal Info

Re: Unable to log in even after resetting password

AdamPandora — Mon, 04 Jul 2022 18:31:17 GMT

@kgreen8470 Since you need help regaining access to your husband's account, you will need to reach out to our support team directly for further assistance.

You can send them a message here.

Hope this helps!

Re: Unable to log in even after resetting password

Andreeb6 — Mon, 20 Mar 2023 13:29:52 GMT

I need to change to premium but password is not accepted

Re: Unable to log in even after resetting password

AdamPandora — Mon, 20 Mar 2023 17:03:38 GMT

@Andreeb6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!