post Re: My log in info isn't recognized in Account

My log in info isn't recognized

Ow — Wed, 01 Dec 2021 23:09:19 GMT

And my stations are gone and I'm still being charged monthly

Re: My log in info isn't recognized

AdamPandora — Thu, 02 Dec 2021 13:36:46 GMT

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: My log in info isn't recognized

Ow — Thu, 02 Dec 2021 21:17:20 GMT

Thank you!

Re: My log in info isn't recognized

AdamPandora — Fri, 03 Dec 2021 12:36:46 GMT

Always happy to help, @Ow. 😎

Thanks for being a part of the Community!

Re: My log in info isn't recognized

Ow — Fri, 17 Dec 2021 14:11:18 GMT

I have not heard from your support team. I would like to have my account canceled and to stop being charged immediately! I am going to have to report the charges as fraudulent to my credit card company if this doesn't stop! I have been charged for many, many months without even being able to log in! I will be reporting these charges this afternoon if I don't get contact via email.

Re: My log in info isn't recognized

AdamPandora — Fri, 17 Dec 2021 14:24:53 GMT

@Ow I do see our support team sent you an email on 12/02/21.

You may want to check your spam folder to ensure their messages aren't getting filtered out.

If you still do not see their message, please contact them directly for assistance on your end here.

Re: My log in info isn't recognized

Ow — Sat, 18 Dec 2021 19:12:47 GMT

I got an automated message on that day. I've emailed using your link.

Re: My log in info isn't recognized

AdamPandora — Sun, 19 Dec 2021 14:10:23 GMT

@Ow I do not see any new messages from you to our support team.

Make sure to submit your message here.

You can also reply back directly to whatever email you initially received for further assistance.