post Re: transfer account/subscription in Account

transfer account/subscription

tlarson546 — Wed, 25 Sep 2019 17:11:05 GMT

Does anyone know if I can transfer my account to another person? A lot of time went into stations, collections but it needs to move to the person that listens the most.

I will then open a seperate account for myself and start over. Just don't want to lose what's been created.

So the account, email, profile, and subscription need to change. Possible? How?

Re: transfer account/subscription

TannerPandora — Wed, 25 Sep 2019 18:29:39 GMT

Hi @tlarson546 Thanks for joining community!

Someone from our User Support team will reach out to help with this. Keep an eye out for an email from us.

In the meantime, while transferring your account is currently not possible, I can give steps on how to update your account information.

To update any of your account information, including the email, password or zip code associated with your Pandora account, follow the instructions below:

Sign into your account, then click the icon (initial or picture) in the upper right corner.
Click on Settings > Account.
Tap Save to update your information when you are finished making changes.

*If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect.

Re: transfer account/subscription

918833 — Tue, 14 Dec 2021 04:33:45 GMT

Is this a possibility now? My email for my pandora account is going to be deleted soon and I don't want to lose my stuff like what is the case for the person above. Can I do this now?

Re: transfer account/subscription

AdamPandora — Tue, 14 Dec 2021 13:36:39 GMT

@918833 Yes - what you can do is update your old account with your new email address.

To update any of your account information, including the email, password or zip code associated with your Pandora account, follow the instructions below:

Sign into your account, then click the icon (initial or picture) in the upper right corner.
Click on Settings > Account.
Tap Save to update your information when you are finished making changes.

*If you are updating your password, please enter your previous password to confirm the changes. Then the new one will take effect.

Hope this helps!

Re: transfer account/subscription

Paulis — Tue, 28 Dec 2021 13:42:53 GMT

Hi There:

My account is managed by AT&T, is there a way to transfer my account to another so I dont lose my stuff?

Thank you

pauli

Re: transfer account/subscription

AdamPandora — Tue, 28 Dec 2021 14:12:23 GMT

@Paulis To clarify, did you want to cancel your subscription with AT&T and resubscribe directly through Pandora instead?

Let me know.

Re: transfer account/subscription

Paulis — Tue, 28 Dec 2021 14:21:04 GMT

Hello, Thanks for your quick reply.
I think the AT&T subscription will end in January, is there anyway to verify this?
If it is, I would like to keep my account.
Thank you
Pauli

Re: transfer account/subscription

AdamPandora — Tue, 28 Dec 2021 15:22:29 GMT

Thanks for following up, @Paulis.

You'll need to contact the AT&T support team for confirmation on that.

You can get in touch with their support team here.

Hope this helps.

Re: transfer account/subscription

Paulis — Tue, 28 Dec 2021 15:39:04 GMT

OK, just a question then:
If the subscriptions ends, will I lose the account, or will a payment option be present in the account?
Thank you

Re: transfer account/subscription

AdamPandora — Tue, 28 Dec 2021 16:52:04 GMT

@Paulis If you cancel your subscription, you will not lose your account.

It will however revert back to our free, ad-supported service.

At that time, you can always resubscribe back to one of our paid tiers here.

Hope this helps explain.

Re: transfer account/subscription

Paulis — Tue, 28 Dec 2021 17:05:04 GMT

Thank you so much, you just took a lot of pressure off me.

Thank you so much.

Sent from my iPhone

Re: transfer account/subscription

AdamPandora — Tue, 28 Dec 2021 17:17:57 GMT

@Paulis Always happy to help. 😁

Re: transfer account/subscription

918833 — Wed, 29 Dec 2021 04:31:04 GMT

Yeah in the setting section you click on account and there will be a
section where you can change you email address. That's how I did it. This
is my old email for it but I'm happy to help

Re: transfer account/subscription

Carlken1 — Mon, 04 Apr 2022 00:33:28 GMT

I’ve tried this with various approaches. I get back error messages always. Nothing seems to let me change the account . I’ve even bought the family plan and tried creating new accounts, but the original account stays glued to my phone and only my husband listens to it on his iPhone. I always have to get off when he accesses it.

Re: transfer account/subscription

AdamPandora — Mon, 04 Apr 2022 12:41:51 GMT

@Carlken1 That means the both of you are still logged into the same Pandora account on both of your devices.

In order to stream simultaneously, you will both need to be logged into your own separate accounts.

If you continue to run into issues after ensuring the both of you are logged into your own separate accounts, you will need to reach out to our support team directly for further assistance here.

Hope this helps!

Re: transfer account/subscription

josevidal1970 — Mon, 02 Sep 2024 11:33:51 GMT

Hello Adam,

I have a student subscription, I created this account with my student email address. I want to keep my original account because I have a lot of content on there, I used to have the military subscription but since I am a student, I want to enjoy the few bucks saved on the student subscription. I am on the student free trial and it ends on October 20? something, 2024 and I cannot delete the student account to use the student email on my my original Pandora account that I would like to use for the student subscription. Can you help? I really appreciate any help you can provide.

The original email address I have been using is:

student email address I want to use is.

Please help me delete the student account so I can replace my email address with the student address so I can purchase the student subscription please.

Thank you in advance.

Moderator Edit: Removed Personal Info

Re: transfer account/subscription

AdamPandora — Mon, 02 Sep 2024 11:33:24 GMT

@josevidal1970 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!