post Re: Getting "Artist Audio Messages" even with setting turned off in Account

Getting "Artist Audio Messages" even with setting turned off

kweir — Mon, 06 Dec 2021 15:04:53 GMT

Subscription: Premium

Station: Rufus Du Sol Radio

Verified on both mobile and desktop settings for ALL artists are disabled. New pop up radio ads constantly playing. How do I turn them off?

Re: Getting "Artist Audio Messages" even with setting turned off

AdamPandora — Mon, 06 Dec 2021 15:38:32 GMT

@kweir It looks like that station has a curated artist mode (The Pop-Up).

Please make sure you have your station mode set to My Station as shown below:

If you continue to receive artist audio messages while in My Station, please grab a screenshot of the next one that plays and send it in reply to this thread.

Thanks for working with me on this. 🤝

Re: Getting "Artist Audio Messages" even with setting turned off

Ripley6bse — Mon, 31 Jan 2022 15:47:58 GMT

My pandora is on the my station and is still having artist messages.

Re: Getting "Artist Audio Messages" even with setting turned off

AdamPandora — Mon, 31 Jan 2022 16:12:21 GMT

@Ripley6bse The next time an artist message plays on one of your stations, can you please grab a screenshot and send that in a reply to this thread?

Thanks for working with me on this. 🤝