post Re: Account no longer exists in Account

Account no longer exists

Secondaccount — Thu, 15 Sep 2022 12:46:18 GMT

I updated to iOS 16, and have used pandora since then, but now, it’s saying I don’t have an account anymore. The reset password function tells me I don’t exist, but I have years worth of billing records to show I’ve been using the same account.

I’m posting this on a newly made account, but I would certainly like to have my old account back, considering there’s YEARS worth of stuff on that.

Re: Account no longer exists

AdamPandora — Thu, 15 Sep 2022 12:47:56 GMT

@Secondaccount This likely means your original account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Account no longer exists

Jsahyoun — Sat, 17 Sep 2022 15:11:57 GMT

Same exact issue for me. I already have several cases open with Pandora Support with no real feedback.

Re: Account no longer exists

AdamPandora — Sun, 18 Sep 2022 12:07:29 GMT

@Jsahyoun I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Account no longer exists

Lynste70 — Sun, 18 Sep 2022 18:15:13 GMT

Same exact issue for me also!

I also just made a new account After my Alf account after many years of paying for it has disappeared after updating my phone to iOS 16. Please help!

Re: Account no longer exists

AdamPandora — Sun, 18 Sep 2022 18:16:21 GMT

@Lynste70 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!