post Re: Reset My Password in Account

Account info was changed without consent

glbmusicman — Wed, 15 Jul 2020 20:00:43 GMT

Recently, the email address associated with my account was changed on all of my devices. I did not make this change and I would like it to be changed back. Can you tell me what I need to do in order to restore the email address to my account?

Moderator Edit: Edited title for clarity

Re: Update email address (no access to old email)

AdamPandora — Sun, 12 Jul 2020 14:27:41 GMT

@glbmusicman I am going to have someone from our User Support team contact you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience!

Account hacked, unable to change password

Saffleck — Wed, 15 Jul 2020 19:49:53 GMT

Hi, my family’s Pandora account was hacked and the email and password changed. We can’t change the login info back to shut out the hacker, yet the billing is still set up to pay on ouf credit card. I don’t want to lose my stations or thumbs. Can you (support team) please help us regain access to our account so we can eliminate the unauthorized user?

Re: Account hacked, unable to change password

AdamPandora — Wed, 15 Jul 2020 20:03:27 GMT

@Saffleck No problem - I will have our support team reach out to you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience! 🤝

My account has been hacked

frysauce — Sat, 17 Oct 2020 16:48:43 GMT

My account email was changed by an unauthorized user and now I'm unable to log in. I received an email about the change but I wasn't able to do anything about it from the email. I need some help getting this resolved. Note: this is not the hacked account. I am unable to post from the hacked account

mod edit: format

Re: My account has been hacked

AdamPandora — Mon, 27 Jul 2020 17:49:47 GMT

@frysauce Someone from our support team will be contacting you via email to gather additional details from you.

Please keep an eye out for their message.

Thanks for your patience!

Re: Account HACKED

davlynn — Mon, 17 Aug 2020 00:50:19 GMT

My account was also hacked. The email address has been changed, and I can't change it back, reset my password, or log in to contact you because "no account exists with this address." Please ask the User Support team to contact me via this unpaid account to restore my Premium paid account. Thank you.

Re: Account HACKED

AdamPandora — Mon, 17 Aug 2020 15:21:18 GMT

@davlynn No problem - I will have someone from our User Support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience! 🤝

My account has been hacked

flabeachbumgirl — Thu, 27 Aug 2020 12:27:27 GMT

My account email and password was changed without my consent.

Re: My account has been hacked

AdamPandora — Thu, 27 Aug 2020 14:30:22 GMT

@flabeachbumgirl Someone from our support team will be contacting you privately via email to look into this further.

Please keep an eye out for their message.

Thanks for your patience! 🤝

ACCOUNT HACKED!!! Could someone please contact me?

Mendee — Sun, 20 Sep 2020 22:16:40 GMT

Hello, my account email has been hacked!!! (not the email associated with this post). I cannot log into my account or change my password, as the default email has been changed to something or someone I have no knowledge of. I am still logged in on my phone, so I can see the email, but it is not mine!

Re: ACCOUNT HACKED!!! Could someone please contact me?

AdamPandora — Mon, 21 Sep 2020 11:40:35 GMT

@Mendee I have escalated your report to our User Support team.

They will be contacting you privately via email to help look into this - please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: ACCOUNT HACKED!!! Could someone please contact me?

Mendee — Mon, 21 Sep 2020 16:29:21 GMT

Will they be contacting me today?

Re: ACCOUNT HACKED!!! Could someone please contact me?

AdamPandora — Mon, 21 Sep 2020 17:32:05 GMT

@Mendee Yes - it looks like they sent you an email earlier this morning requesting additional information from you.

Make sure to reply back directly to that email, and they will be happy to further investigate this with you.

Hacked account

GWS1 — Mon, 12 Oct 2020 17:22:18 GMT

Someone hacked into my account, changed my email and I cannot access my account anymore. The email of the hacker is blackchickenxx@gmail.com. Please, contact me quickly.

Re: Hacked account

AdamPandora — Mon, 12 Oct 2020 17:53:23 GMT

@GWS1 Someone from our support team will be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message in the meantime.

Thanks for your patience!

Re: Account info was changed without consent

jstate04 — Fri, 16 Oct 2020 23:37:15 GMT

Similar issue. Someone got into my account and changed my password and now I cannot change it myself to something more secure...

Re: Account info was changed without consent

TannerPandora — Sat, 17 Oct 2020 16:50:22 GMT

Hi @jstate04! Thanks for posting.

I've created a support case for you. One of our User Support agents will contact you privately via email to further help with this.

Please be on the look out for their message. 🙂

My account has been hacked.

JBoehmSGK — Fri, 23 Oct 2020 18:22:18 GMT

Someone at some point logged into my account and changed the email address and password. I'm now completely locked out of my account on any device aside from a single phone which is somehow still logged in. I need the email address reverted back to what it was.

I'm posting this here from a new, temporary account. Please contact me to fix my normal account.

Re: My account has been hacked.

AdamPandora — Fri, 23 Oct 2020 18:37:54 GMT

@JBoehmSGK I have escalated this over to our support team so they can help look into this.

They will be contacting you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝