post Re: Android: Only One Song Plays in Offline Mode in Android

Android: Only One Song Plays in Offline Mode

Fikl — Mon, 23 May 2022 15:53:00 GMT

I press 'download' on the station and leave the App open until the station is finished downloading. When I go to switch to offline mode only one song is available.

This happens with every station. What I've noticed is that when the station is downloading 'User Data' is increasing, but when the station finished the download everything is wiped aside from the one song. It will go from 20mb to 95 then drop down to 25 (example).

So far I've tried clearing both cache, reinstalling the app, re-downloading stations. Nothing has worked as of yet.

Device: Pixel 6 Pro (currently 100GB+ of free space). Updated to the latest version.

Moderator Edit: Edited title for clarity

Re: Offline Mode broken

AdamPandora — Sat, 21 May 2022 12:12:33 GMT

@Fikl I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, they will be happy to further assist.

Thanks for being a part of the Community!

Re: Android: Offline Stations Only Download One Song with Premium

pantsmanpsc — Mon, 23 May 2022 11:26:23 GMT

I am having this exact problem. Same type of device.

Re: Android: Offline Stations Only Download One Song with Premium

AdamPandora — Sat, 21 May 2022 16:18:59 GMT

@pantsmanpsc To clarify, is the issue that your station downloaded for Offline Mode is only repeating the same track over and over again?

If not, can you please send me a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Android: Only One Song Plays in Offline Mode

Deedle — Sun, 22 May 2022 11:27:54 GMT

I am having the same issue. Downloaded station to phone. Go to listen on offline mode. Only one (same) song is available that plays from the entire station. This is the case for every station downloaded and on two different android model phones. Downloaded playlists, albums, and individual songs will play.

Re: Android: Only One Song Plays in Offline Mode

AdamPandora — Sun, 22 May 2022 11:29:56 GMT

@Deedle I recommend running through the following troubleshooting steps:

If this does not resolve the issue, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Re: Offline Mode broken

pj4man — Mon, 23 May 2022 11:26:37 GMT

Same issue here with a Pixel 5. Can I get an email reply when this issue is fixed also?

Can't specifically answer for the OP, but yeah. There is only one song in offline mode for stations downloaded. Even if the "next" button is selected, the same song plays again, and again.

Re: Android: Offline Stations Only Download One Song with Premium

Kaos76 — Mon, 23 May 2022 02:11:10 GMT

Same problem but I have BLU F91, I've deleted data,cash, and uninstall all same thing with all station download

Re: Offline listening for Pandora Plus?

myways225 — Mon, 23 May 2022 06:37:34 GMT

Thank you very much for you relying. So I check it's not Storage problem. Tried the second option, turn off and on my offline mode. When I go to my Station and hit the "Download" button, it refused to download any music. The error message was "You must be a Pandora Premium subscriber to listen offline."

I used to be able to listen to my music offline for years with the same Plan. Suddenly all of my previous download music disappear a week ago. Now every time I play a station offline. It will play one song and keep repeat that same song over and over forever! Look forward to hearing from you or anyone with solutions.....many Thanks!!

Re: Android: Offline Stations Only Download One Song with Premium

AdamPandora — Mon, 23 May 2022 11:28:13 GMT

@Kaos76 To clarify, is the issue that your station downloaded for Offline Mode is only repeating the same track over and over again?

Let me know.

Re: Offline Mode broken

AdamPandora — Mon, 23 May 2022 11:32:45 GMT

@pj4man I recommend running through the following troubleshooting steps if you haven't already done so:

+++++++++++++++++++++++++

If you continue to experience trouble after running through those steps, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model: Pixel 5
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Have you identified any other patterns or notable information?

Let me know what you can find out.

Re: iOS: Only one song plays in Offline Mode

PhePhiPhoYum — Mon, 23 May 2022 15:47:38 GMT

Android user with same problems with one song played on offline mode.

LG G6

Mint mobile

2204.1

Re: iOS: Only one song plays in Offline Mode

AdamPandora — Mon, 23 May 2022 15:51:09 GMT

@PhePhiPhoYum I've added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Re: Android: Only One Song Plays in Offline Mode

AdamPandora — Mon, 23 May 2022 16:36:32 GMT

Pandora Update (05/23/22):

Hi, everyone! 👋

Our engineering team is aware of the issue where only one track repeats when streaming stations in Offline Mode.

Please keep an eye on this thread as we will provide an update when the fix is released.

Thanks for your patience in the meantime!

Re: Android: Only One Song Plays in Offline Mode

Deedle — Mon, 23 May 2022 18:17:49 GMT

Model: Samsung A10e

Carrier: Tracfone (Verizon)

Android version: 11

Build number: RP1A.200720.012.S102DLUDSBCVA1

Android Security Patch Level: Feb 1, 2022

Pandora version: 2203.1

Re: Android: Only One Song Plays in Offline Mode

AlyssaPandora — Mon, 23 May 2022 19:32:58 GMT

@myways225 Thanks so much for providing those details. We've reported this over to our engineering team. Please check out @AdamPandora's message about this issue here.

We appreciate your patience during this process. 🎧

Re: Android: Only One Song Plays in Offline Mode

Staer — Mon, 23 May 2022 22:44:01 GMT

I'm having this issue as well

Re: Android: Only One Song Plays in Offline Mode

Jul1 — Mon, 23 May 2022 23:17:21 GMT

I am having the same issue as well and it just started this past weekend, 5/21/22.

Re: Android: Only One Song Plays in Offline Mode

FRAPShappen — Tue, 24 May 2022 00:11:04 GMT

Same problem, started a few days ago. Tried "Troubleshooting for Android Devices" & "Troubleshooting Offline Listening" steps with no resolution. I have 3 stations downloaded with Pandora Plus, but they each play only 1 song over and over. Pandora is installed on internal memory, App Data is 19.56MB with 92GB free on phone.

Model: Samsung S20 FE 5G

Carrier: AT&T

Android Version: 12

Build Number: SP1A.210812.016.G781USQS7FVD3

Android Security Patch Level: May 1, 2022

Pandora Version: 2203.1

Re: Android: Only One Song Plays in Offline Mode

Jkellogg9 — Tue, 24 May 2022 02:30:01 GMT

Same problem