post Re: Getting the Error message: 'Pandora Keeps Stopping' on galaxy s21 in Android

Android: 'Pandora Keeps Stopping' Error Message

Demnos7 — Wed, 15 Jun 2022 19:23:06 GMT

App crashes whenever I try playing downloaded podcast episodes and either turn my phone off, or even press the home button.

Works fine for playing playlists and albums but almost never podcasts without crashing literally dozens and dozens of times.

I've tried clearing the cache, all data, reinstalling the app, and even factory resetting my phone. There's no power saving on and nothing preventing the app from running in the background.

I've seen others post about this and you always respond with the same advice which seems to help no one. If this isn't resolved shortly, I'm leaving Pandora after all these years and jumping ship to Spotify or someone else.

Even your website has made me type this out 4 different times now.

Re: Getting the Error message: Pandora Keeps Stopping on galaxy s21

Demnos7 — Wed, 15 Jun 2022 17:07:44 GMT

**ahem**, finally this site took this post.

Re: Getting the Error message: 'Pandora Keeps Stopping' on galaxy s21

AlyssaPandora — Wed, 15 Jun 2022 19:20:38 GMT

Hi, @Demnos7. 👋

Thanks for your message, and sorry to hear that you're having trouble. Looks like your post got caught in one of our filters.

Would you mind posting a screenshot of that exact error message?

Can you send over a bit more info about your device?

Model: Samsung Galaxy S21
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Does this happen with any podcast? Or, specific podcasts?
Also, are you in Offline Mode when this happens?

Thanks for your help with this. 🎧

Re: Getting the Error message: 'Pandora Keeps Stopping' on galaxy s21

michaelmail2412 — Tue, 24 Oct 2023 12:19:14 GMT

having exact same problem; went through the same troubleshooting steps as OP.

Model: Motorola Z4
Carrier: (really?) -- AT&T and on wifi
Android version (Settings > About Phone): 10
Pandora version: 2308.1.1
Are you connected to Wi-Fi or cellular data when this is happening?: both
Does this happen with any podcast? Or, specific podcasts? don't have podcast, just trying to access offline for my four stations
Also, are you in Offline Mode when this happens? can't go to offline since it says I haven't finished downloading stations yet (been saying that for days)

Re: Getting the Error message: 'Pandora Keeps Stopping' on galaxy s21

TannerPandora — Tue, 24 Oct 2023 20:19:40 GMT

Hi @michaelmail2412 Welcome to community.

Sounds like your experience is a bit different. Based on your post, your offline stations won't finish downloading versus receiving an error message or playback stopping.

Can you do me a favor and share a screenshot off the Offline tab from your Settings. You can find the Offline tab by tapping on Profile > Settings > Offline.

The easiest way to include a screenshot/photo on community is from a web or mobile browser. You won't be able to include a photo when through the email notification.

Thanks for your help with this.