post Re: Stuck in "my collection" on App in Android

Android: Stuck in "My Collection" on App

Dwright1969 — Thu, 16 Jun 2022 13:50:31 GMT

Somehow I got to the "my collection" view on my App and I can't seem to figure out how to go back to the normal view. Please help. This is beyond frustrating. I have cleared my data and even tried reinstalling the app.

Re: Stuck in "my collection" on App

AlyssaPandora — Tue, 11 May 2021 14:03:49 GMT

Hi there, @Dwright1969. 👋

Sorry to hear that you're stuck on that screen. I do see that you enabled a complimentary session of Premium recently. You can find out more about how these sessions work here: Premium Sessions

Could you share a screenshot of exactly what you're seeing?

To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time.

You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response.

Let me know, and I can take a look for you. 🎧

Re: Stuck in "my collection" on App

Dwright1969 — Tue, 11 May 2021 14:07:51 GMT

Thanks but I think I've figured it out.

Re: Stuck in "my collection" on App

AlyssaPandora — Tue, 11 May 2021 15:29:13 GMT

Thanks for letting me know, @Dwright1969.

Sounds like you're all set now. Feel free to reach out if you run into any additional issues.

Happy listening! 🎧

Re: Stuck in "my collection" on App

KenM — Wed, 15 Jun 2022 23:33:51 GMT

How did you do it? I have the same problem.

Re: Stuck in "my collection" on App

AlyssaPandora — Thu, 16 Jun 2022 13:50:14 GMT

Hey there, @KenM. 👋

Sorry to hear that the Pandora app on your Android device is stuck on this screen.

Let's try running through these steps to see if it helps with the issue: Android Troubleshooting

I hope this helps. Let me know how it goes. 🎧