Constant buffering Android

Trillium — Sun, 10 Jul 2022 01:13:34 GMT

I am having the same problem as in several threads (mostly iOS users). Like at least one other person stated, Pandora worked fine during my free trial. Once I started paying (a few months ago), the constant buffering happened. It's been worse the last month, since I disabled interruptions for artist suggestions. Sometimes one song plays, then there's an audible announcement that I have no Wi-Fi connection, which is not true, because I'm able to stream Youtube. Sometimes there's no music at all, just buffering as soon as I open Pandora. Songs advance on the screen, but they are not audible, and the buffering notice remains visible.

None of these steps helped:
Uninstalling/reinstalling.
Clearing the cache and the memory.
Forcing a stop.

The problem happens on both my old phone, a Samsung Galaxy S9 (no SIM card but wifi works fine), and my current phone, a Pixel 5a. Carrier: Verizon.

Re: Constant buffering Android

AdamPandora — Sun, 10 Jul 2022 11:31:40 GMT

@Trillium It sounds like you are experiencing two different issues:

the app switching to Offline Mode even when you have a working internet connection
the app showing a buffering message

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If you continue to experience issues after running through those steps, please send me a screenshot of what you see when:

the app switches you to Offline Mode even when you have internet
the app shows you a buffering message

Thanks for working with me on this. 🤝

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Constant buffering Android

Re: Constant buffering Android