post Re: App restart while running in background in Android

Andorid: App Restarts During Listening Session

KWBarkulis — Thu, 01 Dec 2022 18:47:18 GMT

Version 2210.2

Android ZFold 4

Application permission to restart each time the app is opened.

The Application will be running. I'll tap the player to view song details and the app restarts. How do I turn this absolutely stupid feature off?

mod edit: changed title for clarity

Re: App restart while running in background

AdamPandora — Thu, 24 Nov 2022 12:13:51 GMT

@KWBarkulis I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Is the problem that if you are playing a song and navigate away from the Pandora app, the music will restart when opening Pandora again?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Re: App restart while running in background

KWBarkulis — Thu, 01 Dec 2022 12:24:14 GMT

Yes. I'll have pandora running either in my vehicle or on my home stereo. If I tap the app to review details of the music once away from the app, the program restarts. Whatever station I was listening to restarts and the song that was playing is no longer running. The history details of previous songs played is reset and the session is lost.

I have the Samsung fold 4, Pandora version 2210.2 it seemed to have start when I I downloaded the app on this phone. I seem to recall a permission request upon download, asking for the capability to restart sessions.

It is real aggravating when sessions are lost this way.

Ken

Re: App restart while running in background

GeraldPandora — Thu, 01 Dec 2022 18:55:24 GMT

Hi @KWBarkulis 👋

Since you have a Samsung device, this restart issue may be related to your "sleeping apps" settings.

Please check out this post regarding the settings for sleeping apps here.

+++

In addition, we did release a new version update (v.2211.1) of Pandora. I suggest updating your app as well.

To update the Pandora app on your Android device follow the steps below:

Tap your profile avatar in the top right corner.
Select Manage apps & device.
Then tap Manage and scroll to Pandora for updates.

Hope this helps, let us know how it goes!

Re: App restart while running in background

KWBarkulis — Thu, 01 Dec 2022 18:19:34 GMT

Thanks for the reply. This has nothing to do with my situation, however.
The app runs in the background and is set to never sleep. The issue is; the
app restarts during a session if I open the app (while running, regardless
if screen timed out) to view the current song, etc. The app restarts the
session and song history is lost for the session.
Ken.

Re: App restart while running in background

GeraldPandora — Thu, 01 Dec 2022 18:55:05 GMT

Thanks for clarifying @KWBarkulis and sorry for my confusion.

I've enabled a trace on your account so that we can get a better understanding. For this trace to be helpful, please run through our Android Troubleshooting steps.

In addition, I would like to report this to our engineers so that they can take a closer look.
Can you send over a bit more info about your device?

Model: Samsung Fold 4
Carrier:
Android version (Settings > About Phone):
Pandora version: 2210.2

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this! 🤝

Re: App restart while running in background

KWBarkulis — Thu, 01 Dec 2022 19:10:34 GMT

Model: Samsung Fold 4
Carrier: AT&T
Android version: 12
Pandora version: 2210.2
It happens regardless of Wi-fi connectivity.

It started once I downloaded Pandora onto the Fold 4. I believe a
permission prompt popped up asking (paraphrasing) "do want to restart the
app when opening the app..." In my haste I belive I accepted whatever
permission this granted and the problem began. I have been a user for a
very long time, this had never happened prior.

Thanks for your help with this!
Ken

Re: App restart while running in background

GeraldPandora — Fri, 02 Dec 2022 18:21:04 GMT

Appreciate you providing those details for us @KWBarkulis!

I've added this info to our internal ticket, while our engineers investigate what's going on. Your patience is appreciated while we work on this. 🤝

Happy Holidays! 🎅

Re: App restart while running in background

KWBarkulis — Fri, 02 Dec 2022 18:22:47 GMT

I have completed the steps in the previous email. The problem persists.