post Re: Continuing to log out while listening in Android

Android: App logs out of account out while listening

Carmijo2023 — Sun, 26 Feb 2023 12:48:36 GMT

I am logged on and listening to the music and keeps logging me out abs returning to the genre that I choose. Need to know why this is doing this. Thank you

Moderator Edit: Edited title for clarity

Re: Continuing to log out while listening

AdamPandora — Sat, 25 Feb 2023 12:27:47 GMT

@Carmijo2023 Could you tell me a bit more about what is happening?

What do you mean when you say you are logged out and returned to the genre that you choose?

Does the website/app sign you out, and you are forced to log back in with your email address and password in order to start listening again?

Additionally, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Re: Continuing to log out while listening

Carmijo2023 — Sun, 26 Feb 2023 01:28:51 GMT

Hello, answers to your questions, I'm logged on listening to my music and
it logs me out after a couple of songs and have to log back on. I am using
an Android Samsung phone, I also tried to use it on my car app and happened
again.

Re: Continuing to log out while listening

AdamPandora — Sun, 26 Feb 2023 12:49:32 GMT

@Carmijo2023 I moved your post over to the Android space.

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

Let me know how it goes.