post Re: Downloads in Android

Losing downloads after signing back in

Brian_D — Mon, 23 Dec 2019 17:51:25 GMT

Hello I'm just wondering if anyone else had this problem ....I get an alert to re-sign in to my account for security reasons and when I do it resets my account and I lose all my downloaded music ....why does it do this??

Moderator Edit: Edited title for clarity

Re: Downloads

AlyssaPandora — Mon, 23 Dec 2019 17:50:52 GMT

Hey, @Brian_D. 👋

I completely understand where you're coming from.

Reinstalling the app or signing out of your account will reset the download process on your device.

We have an existing feature request to restore downloads after signing back in / reinstallation. Other listeners would like to see a feature like this come to fruition.

If you'd like to see this idea implemented too, be sure to click on the ❤️icon next to the title of the request on the main Feature Request page.

Hope to see you around the community often! 🎶

Re: Downloads

Alchron — Wed, 25 Dec 2019 17:36:02 GMT

Why is this not a standard feature to start with? That means you have to redownload your stations every single time when the app kicks you out for any reason. Kind of makes you wonder why anyone would want to get the premium for the feature to have offline mode when on a whim the app can just nuke your offline content at any given time.

@AlyssaPandora wrote:
Hey, @Brian_D. 👋
I completely understand where you're coming from.
Reinstalling the app or signing out of your account will reset the download process on your device.
We have an existing feature request to restore downloads after signing back in / reinstallation. Other listeners would like to see a feature like this come to fruition.
If you'd like to see this idea implemented too, be sure to click on the ❤️icon next to the title of the request on the main Feature Request page.
Hope to see you around the community often! 🎶