post Re: Collection Loss in Android

Android: Collection missing after app crashed

Jakester — Mon, 17 Apr 2023 12:19:03 GMT

I lost my whole collection after signing into my account, I only have one account and I know it's the right one because I still have everything else except my collection, I've been with Pandora for a few years polishing my collection, is there any way I can get it back

Moderator Edit: Edited title for clarity

Re: Collection Loss

AdamPandora — Sat, 15 Apr 2023 16:54:03 GMT

@Jakester Could you tell me a bit more about what is happening?

Is your entire collection missing, or only some of it?

If only some of it, what are the names of some of the content that is currently missing?

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Collection Loss

Jakester — Sun, 16 Apr 2023 16:25:22 GMT

My entire collection is gone, and I'm on a device, it's a OnePlus n300 5g with TMobile and I never had issues before, it happened after Pandora crashed randomly and all of it was gone

Re: Collection Loss

AdamPandora — Mon, 17 Apr 2023 12:17:24 GMT

@Jakester I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!