post Songs cut off by ads in Android

Songs cut off by ads

Tessalina52 — Fri, 09 Jun 2023 21:32:30 GMT

My Pandora app has started cutting off the last 30 seconds of the song that's playing whenever an ad comes on. Is anyone else experiencing this or is there a fix?

Re: Songs cut off by ads

AdamPandora — Sat, 10 Jun 2023 13:40:12 GMT

@Tessalina52 Could you tell me a bit more about what is happening?

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Re: Songs cut off by ads

Tessalina52 — Sat, 10 Jun 2023 18:28:30 GMT

Hi Adam,

I'm using a Pixel 7 with Google Fi. I don't get an error message so can't really send a screen shot, it's just everytime an ad comes on, the current song that was playing prior to the ad is cut off with 30 seconds left and the ad starts.

Re: Songs cut off by ads

AdamPandora — Sun, 11 Jun 2023 14:08:09 GMT

Thanks for following up, @Tessalina52.

To clarify, is it always the same ad that plays prior to the music cutting off?

Or does this happen with every ad that plays?

In the meantime, I recommend running through our suggested troubleshooting steps to see if that helps: Troubleshooting for Android Devices

Let me know how it goes.