post Re: Android: "Unable to retrieve music from Pandora.com" in Android

Android: "Unable to retrieve music from Pandora.com"

dpherod — Tue, 10 Oct 2023 17:26:55 GMT

Samsung S23 Ultra. I've tried clearing data & cache, restarting, uninstalling/reinstalling the app...and nothing but a message at the bottom of every song whether in a Collection or via a Station that says 'buffering'. This happens regardless if I'm connected to Wifi or via cellular. I enabled battery to Unrestricted.

Any ideas?

mod edit: changed title for clarity

Re: Android: "Unable to retrieve music from Pandora.com"

AlyssaPandora — Tue, 10 Oct 2023 17:29:38 GMT

Hi, @dpherod. 👋

Sorry to hear that you're encountering this error message during your listening sessions. I understand how frustrating this can be combined with buffering issues.

Based on your message, sounds like you've run through these steps already: Android Troubleshooting

I can share your feedback and experience with our tech team. Would you mind sharing these additional device details?

Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks so much for reporting this. 🎧

Re: Android: "Unable to retrieve music from Pandora.com"

dpherod — Tue, 10 Oct 2023 20:29:20 GMT

Hello Alyssa -

Carrier - Verizon

Android version - Android 13

Pandora version 2308.1.1 (Android Tuner 23081103)

Thank you! I look forward to hearing from you 🙂

Re: Android: "Unable to retrieve music from Pandora.com"

dpherod — Wed, 11 Oct 2023 17:50:50 GMT

Update: I figured out the problem. My workplace Wifi blocks Pandora. It works if I use cell service only. Sorry for reporting this as an issue on your end.

Re: Android: "Unable to retrieve music from Pandora.com"

TannerPandora — Wed, 11 Oct 2023 17:56:20 GMT

Thank you for the update @dpherod!

Glad to hear you were able to figure this out. Happy Wednesday and thanks for listening! 🎧

Re: Android: "Unable to retrieve music from Pandora.com"

Dienamoe — Tue, 25 Nov 2025 11:59:49 GMT

I have the same error but only with podcasts. I went through all the steps and still nothing works. Also wifi was off.

Re: Android: "Unable to retrieve music from Pandora.com"

AdamPandora — Tue, 25 Nov 2025 19:35:04 GMT

@Dienamoe Sorry for any trouble.

Can you please send me:

a screenshot of the error message you are receiving
the name(s) of the podcasts you are experiencing this issue with

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thank you for working with me on this.