post Android - Error Message: Sorry, we are unable to complete your request at this time. in Android

Android - Error Message: Sorry, we are unable to complete your request at this time.

HarleyArt — Mon, 23 Oct 2023 18:00:40 GMT

I've been having these problems for days now. I'm using the app on my phone (samsung a54) and everything in the app is inaccessible. I try to search for a song and it take long enough that my phone falls asleep but the search resulted in pandora being unable to find anything. I try to play a song and it also takes a long time to load. If I open up an artist page and click more songs, it again, doesn't load anything. If I see a song on the home page, I can't add it to any playlists. Initially, some of the failed load screens would result in an error about an expired session. The issue being unable to add songs to playlists results in the title error, unable to complete the request.

I got on my computer to use the website and all these things work perfectly fine on the website. However, any songs collected and added to playlists from the website are not visible from my phone as if they aren't loaded in.

I've tried stopping the app and reatarting it, logging out, deleting the cache, deleting the data, and uninstalling and reinstalling. I've even done them again in that exact order and the problem persists.

Re: Error Message: Sorry, we are unable to complete your request at this time. Please try again late

AdamPandora — Sat, 21 Oct 2023 17:52:49 GMT

@HarleyArt I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If you continue to experience issues, please reply back to this thread with a screenshot of the error message you are seeing.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Additionally, please send over a little more info about your device:

Model: samsung a54
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this.

Re: Error Message: Sorry, we are unable to complete your request at this time. Please try again late

HarleyArt — Sat, 21 Oct 2023 18:23:22 GMT

Every new page (including the loading screen at start up) takes entire minutes to load and once it does, it's usually just an error message. The troubleshooting changed nothing about the situation and I didn't expect it to because I had already followed those instructions. This whole situation is taking place on wifi, not data. The only pattern is that nothing in the app works in a timely manner and only ever inconsistently.

this is upon start up.

this is when trying to add a song to a playlist

this is when trying to search for an artist I know is on pandora

this is trying after the results finally loaded, I tried to add one of the songs to a playlist resulting in the same error

this is what happened when trying to access my profile to see the app version from inside the app

Model: samsung a54
Carrier: straight talk
Android version: 13
Build number: tp1a.220624.014.s546vludu6awh6
Android Security Patch Level: September 1, 2023
Pandora version: 2308.1.1 (android-tuner 23081103)

Re: Error Message: Sorry, we are unable to complete your request at this time. Please try again late

AdamPandora — Mon, 23 Oct 2023 16:56:57 GMT

@HarleyArt Thanks for following up.

I know you mentioned this all takes place when using WiFi, however can you confirm if the same behavior persists when using mobile data as well?

Let me know.

Re: Error Message: Sorry, we are unable to complete your request at this time. Please try again late

HarleyArt — Mon, 23 Oct 2023 17:07:26 GMT

It does. The network doesn't change anything about the situation.

Re: Error Message: Sorry, we are unable to complete your request at this time. Please try again late

AdamPandora — Mon, 23 Oct 2023 18:09:31 GMT

@HarleyArt Thanks for confirming that with me.

Your feedback has now been passed along to our engineering team.

Thanks for your patience in the meantime!