Android: App keeps randomly turning itself to Shuffle

LanceJ74 — Wed, 21 Feb 2024 16:10:45 GMT

Why does shuffle keep turning itself on (I keep turning it off again)? It keeps doing that, and whenever it does, I can no longer skip songs, pause the one that is playing and have to close the app. When this happens, it also automatically starts the playlist over, and within 2 songs, it is back to shuffle and the whole cycle starts over again. This is really annoying, and only started after a Pandora update. It is so bad, I'm thinking of cancelling my subscription and finding another streaming music service.

I have un-installed the app completely, and re-installed from the play store. I have also cleared the memory and cache several times (I know all this because I work for one of the biggest telecomm/cell phone providers in the world). This is across devices; I got a new phone and the issue persists. It doesn't matter if I'm connected to my Jeep, ear buds, my Bluetooth speakers, or playing straight from my phone.

Moderator Edit: Merged comments

Re: App keeps randomly turning itself to shuffle.

AlyssaPandora — Wed, 21 Feb 2024 15:42:05 GMT

Hi there, @LanceJ74. 👋

Sorry to hear about your experience with the app. I'd like to collect your device information to pass along your device details and feedback.

It's helpful to know the following:

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Thanks for your help with this information. 📲

post Android: App keeps randomly turning itself to Shuffle in Android

Android: App keeps randomly turning itself to Shuffle

Re: App keeps randomly turning itself to shuffle.