post Re: Android: App crashes when toggling offline mode in Android

Android: App crashes when toggling offline mode

scQue814 — Tue, 12 Mar 2024 19:47:14 GMT

After some glitchy behavior (random auto-playing, even when off; battery drain) I decided to un-and re-install the app--figuring there was a buggy update at some point. After launching the re-installed app, I went to settings to fix the preferences. When I attempt to enter the "Offline Mode" section to toggle off the Offline option, the app crashes before the screen can even fully load. I can see that Offline mode is engaged (which I do not want--due to storage issues). Can Pandora please set Offline Mode to off as a default please?

Not just for me, but for all users... so that each user can decide how much storage space they are will to sacrifice!

And can you please turn it off for me now, until you get this fixed?

Thank you!

mod edit: changed title for clarity

Re: Android app crashes when I try to disengage off-line capability

AlyssaPandora — Tue, 12 Mar 2024 19:46:18 GMT

Hi there, @scQue814. 👋

Thanks for reporting your experience, and sorry to hear that.

As long as you have service, it should be online, and it will automatically be set to "off" by default. That being said, I can share this with our tech team. It's helpful to know the follow details:

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

Re: Android: App crashes when toggling offline mode

scQue814 — Wed, 20 Mar 2024 09:23:38 GMT

Model: Ulefone Power Armor 16+
Carrier: Mint Mobile (via the T-Mobile network)
Android: 12 (5Mar23) MOLY.LR12A.R3.MP.V220.P19,MOLY.LR12A.R3. MP.V220.P19
Pandora: 2404.1 (Android-Tuner 24011009)

Appears during both wifi- and cellular-streaming.

Yes, offline mode should ALWAYS be set to OFF by default, as not everyone has the storage capacity for offline stations--nor should they be expected to! Turning on the offline mode should be a conscious privilege, not a default.

Re: Android: App crashes when toggling offline mode

AlyssaPandora — Wed, 20 Mar 2024 14:56:34 GMT

Thanks for your valuable feedback and for providing those additional details. I've shared this information on an internal ticket with our tech team. We appreciate your patience as we navigate this process. 🎧

Re: Android: App crashes when toggling offline mode

TannerPandora — Thu, 02 May 2024 21:41:09 GMT

Pandora Update (05.02.24):

Hello!

Thank you for your patience around this issue. The community team has been informed that Pandora version 2405.1 for Android has been released today. This latest release includes a fix for the issue with crashing when toggling to Offline Mode.

Please update the app to the latest version and try again. Let us know if you continue to have trouble.

Here's how to update the Pandora app on your Android device:

Tap your profile avatar in the top right corner.
Select Manage apps & device.
Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.

Re: Android: App crashes when toggling offline mode

scQue814 — Fri, 03 May 2024 06:03:46 GMT

You forgot to mention that you need to be in the GooglePlayStore. 😉
If that's not true, what OS are you running?
~ Sc'Eric{Pine Grove Hall} +pine grove mills/state college, pa