post Re: Connectivity Issues in Android

Android Error 3007 / Connection Issue

Ericged — Mon, 31 Aug 2020 12:42:20 GMT

My pandora on my android phone says it has timed out. How do I fix that?

mod edit: changing title for clarity

Connectivity Issues

michaelb6 — Mon, 20 Jan 2020 13:58:52 GMT

Is anyone experiencing trouble connecting?

Re: Connectivity

AlyssaPandora — Mon, 20 Jan 2020 13:57:44 GMT

Hey, @michaelb6. 👋

Sorry to hear that you're having issues connecting to Pandora.

Could you tell me a bit more about what is happening when you attempt to listen?

What is the make and model of your device?
Are you connected to Wi-Fi or 3G/4G when this is happening?
Have you received any error messages? If so, what exactly does it say?

Let me know. 🎧

Re: Connectivity Issues

Russwf — Wed, 29 Jan 2020 08:43:29 GMT

Yes. I have been using an old ZTE phone (N9130) running Android 4.4.4 for over 3 years as a dedicated music streamer over WiFi. No problems until today 1/28/20. When launch app get "Waiting for connection. Try again?" When Retry, get "Cannot connect to Pandora. Please check your network connection and try again." After clearing cache and data, no change. Uninstalled app and reinstalled. Same error. So I tried an old Android 5.0.2 tablet (Alcatel 9006w) and got same error (over WiFi). Also reinstalled app on the tablet with no success. I cannot find any info on oldest Android OS you support.

Lost connection

Roher73 — Wed, 29 Jan 2020 16:38:23 GMT

Im upset... Since subscribing to pandora it keeps telling me I've lost connection, goes offline.... When I'm not offline my fone and connection are great!! Do I unsubscribe and hope prob goes away? Thats my next step

mod edit: format

Re: Connectivity Issues

postalorphan — Wed, 29 Jan 2020 14:57:12 GMT

I'm having similar issues on my Slate, running 4.1.1 - everything was fine yesterday, but today the Pandora app won't load (I briefly get some error 3007, then session timed out messages). I uninstalled and reinstalled, with the same results. When I try to access Pandora through Chrome, I get a 107 SSL connection error. Did you guys change something on the server side?

Is the system down

klapointe1960 — Wed, 29 Jan 2020 16:11:49 GMT

Is the system down

Re: Lost connection

TannerPandora — Wed, 29 Jan 2020 16:47:06 GMT

Hi @Ericged @klapointe1960 @postalorphan @Roher73 @Russwf @michaelb6! Thank you for posting to community! We appreciate your taking the time to report the feedback.

I've merged your messages into this one thread because I believe they are related. I would like to begin with some troubleshooting to see if this will help with the issue.

Please try the following:

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

Note: *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

You will be asked to log into your account after completing these steps.

Let me know how it goes and if you're still having trouble. Thanks!

Re: Connectivity Issues

TannerPandora — Wed, 29 Jan 2020 17:05:12 GMT

Hi @postalorphan For the 107 SSL Connection error, what is the model and make of your computer?

Thanks!

Re: Connectivity Issues

postalorphan — Wed, 29 Jan 2020 18:19:40 GMT

@TannerPandora that's in Chrome on my Slate as well. I can get to the site on my laptop just fine; however, I prefer to run Pandora on my Slate, connected to a set of speakers in my office so Pandora isn't impacted when I debug software at work.

Re: Lost connection

postalorphan — Wed, 29 Jan 2020 18:21:48 GMT

@TannerPandora I did all of that before coming to the community for help - I cleared the cache, and that didn't work; I cleared data, and that didn't work; I uninstalled and reinstalled the app and I still get the error.

Re: Connectivity Issues

TannerPandora — Wed, 29 Jan 2020 18:52:54 GMT

Hi @postalorphan The current version of Pandora requires Marshmallow 6.0 or higher. If you are running an Android OS version older than Marshmallow 6.0, you will need to update your device's operating system.

Re: Lost connection

TannerPandora — Wed, 29 Jan 2020 19:12:42 GMT

Thanks for the update @postalorphan

@Ericged @klapointe1960 @Roher73 @Russwf @michaelb6

We've made a small change that should help. Would you mind trying again and letting us know if you're still having trouble.

Thanks for your help and all your patience! We appreciate it! 👍

Re: Lost connection

postalorphan — Wed, 29 Jan 2020 19:00:43 GMT

Whatever you did fixed it! It's working like a charm now - thanks so much!

Error

Wstamp — Sat, 15 Feb 2020 22:17:02 GMT

For over a month I have gotten "session timed out".. I have uninstalled and reinstalled many different times and still get the same error. How do I get this fixed?

Re: Error

AlyssaPandora — Mon, 17 Feb 2020 17:44:17 GMT

Hey there, @Wstamp. 👋

We did have some listeners experiencing this issue last month.

I moved your post over to this thread to keep the community space organized.

Could you try out the steps from @TannerPandora's post here?

Feel free to let us know how it goes.

Re: Android Error 3007 / Your session has timed out / Connection Issue

Cyn73 — Thu, 23 Jul 2020 12:31:47 GMT

Why is my Pandora on my Android keep saying session time out 😡😠

Re: Android Error 3007 / Your session has timed out / Connection Issue

AlyssaPandora — Thu, 23 Jul 2020 13:36:56 GMT

Hey, @Cyn73. 👋

Sorry to hear that you're encountering this error message. Thanks so much for letting us know.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

Feel free to let me know how it goes by responding directly to this thread. 🎧

Re: Lost connection

Thayne — Thu, 30 Jul 2020 01:36:06 GMT

Well I'm having the same problem session timed out. Uninstalled reinstalled cleared out data storage. Still not working

Re: Lost connection

AlyssaPandora — Thu, 30 Jul 2020 15:38:11 GMT

@Thayne Thanks for sharing your experience. It sounds like you've tried the basic / advanced troubleshooting steps here.

I'm going to share your experience with our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Appreciate your help with this. 🎧