post Android: Collection not synced on new phone in Android

Android: Collection not synced on new phone

muffinman1 — Thu, 09 May 2024 23:19:00 GMT

I just switched from a Galaxy S9 to a Galaxy S23 and 3/4 of my collection is missing. If I search a song it still says that it is collected but it is not shown under my collection. It is the same account and email as all other accounts, I have tried logging out and back in as well as uninstalling multiple times. Even clearing data none of it has worked.

Re: Android: Collection not synced on new phone

TannerPandora — Thu, 09 May 2024 23:24:48 GMT

Hi @muffinman1

Welcome to community!

Sorry to hear you're having trouble with your collection after switching phones. My first thought would have been to recommend signing out, clearing the data on your phone and then signing back in, but it looks like you've already tried something similar.

Since that didn't help to resolve this, I'm happy to pass this along to our engineering team for further investigation.

Can you please let me know the following information about your new phone:

Android OS:
Pandora version:

Thanks for the help!

Re: Android: Collection not synced on new phone

muffinman1 — Sun, 19 May 2024 22:14:58 GMT

Hi @TannerPandora,

Thank you for reaching out.

Android OS: 14.0

Pandora Version: 2405.1