https://community.pandora.com/t5/Android/Android-Player-controls-still-greyed-out-and-unresponsive-after/m-p/164224#M16988 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1780492">@Freyasnow</a>&nbsp;I created a new thread with your report in the <STRONG>Android</STRONG> space.</P> <P>If you haven't already done so, I recommend running through the following troubleshooting steps:&nbsp;<A href="https://help.pandora.com/s/article/Trouble-Streaming-Pandora-on-Android-1519949305958?language=en_US" target="_blank" rel="noopener">Troubleshooting for Android Devices</A></P> <P>If that does not resolve the issue for you,&nbsp;<SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?</SPAN></P> <UL data-aura-rendered-by="154:3360;a"> <LI>Model:&nbsp;<SPAN>Samsung galaxy s20</SPAN></LI> <LI>Carrier:</LI> <LI>Android version (Settings &gt; About Phone):</LI> <LI>Build number (Settings &gt; About Phone):</LI> <LI>Android Security Patch Level, if noted on your device (Settings &gt; About Phone):</LI> <LI>Pandora version: <UL> <LI>If you can open Pandora, go to <STRONG>Profile, </STRONG>then select <STRONG>Settings</STRONG>. Scroll to the bottom of the screen for the version number.</LI> <LI>If you can't open Pandora: from Android Home screen &gt; Android Settings &gt; Applications &gt; Manage Applications &gt; Find Pandora</LI> </UL> </LI> </UL> <P><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Additionally:</SPAN></LI-WRAPPER></P> <UL> <LI>What Samsung One UI version are you on?</LI> <LI>Are the player controls unresponsive on the lock screen, Now Playing screen in the app, or both?</LI> <LI>Are you connected to a Bluetooth device when you experience this issue?</LI> <LI><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Are you connected to Wi-Fi or cellular data when this is happening?</SPAN></LI-WRAPPER></LI> </UL> <P><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Have you identified any other patterns or notable information?<BR data-aura-rendered-by="154:3360;a" /><BR data-aura-rendered-by="154:3360;a" />Let me know what you can find out.</SPAN></LI-WRAPPER></P> Wed, 28 Aug 2024 19:48:56 GMT AdamPandora 2024-08-28T19:48:56Z https://community.pandora.com/t5/Android/Android-Player-controls-still-greyed-out-and-unresponsive-after/m-p/164219#M16987 <P>I just got a Samsung galaxy s20 and my pandora and phone are fully updated, but my lock screen controls are grayed out.&nbsp; Not sure what to do.</P> <P><FONT size="3"><I>Moderator Edit: Edited title for clarity</I></FONT></P> Wed, 28 Aug 2024 19:50:57 GMT https://community.pandora.com/t5/Android/Android-Player-controls-still-greyed-out-and-unresponsive-after/m-p/164219#M16987 Freyasnow 2024-08-28T19:50:57Z https://community.pandora.com/t5/Android/Android-Player-controls-still-greyed-out-and-unresponsive-after/m-p/164224#M16988 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1780492">@Freyasnow</a>&nbsp;I created a new thread with your report in the <STRONG>Android</STRONG> space.</P> <P>If you haven't already done so, I recommend running through the following troubleshooting steps:&nbsp;<A href="https://help.pandora.com/s/article/Trouble-Streaming-Pandora-on-Android-1519949305958?language=en_US" target="_blank" rel="noopener">Troubleshooting for Android Devices</A></P> <P>If that does not resolve the issue for you,&nbsp;<SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">I'd like to report your experience to our engineering team. Can you send over a bit more info about your device?</SPAN></P> <UL data-aura-rendered-by="154:3360;a"> <LI>Model:&nbsp;<SPAN>Samsung galaxy s20</SPAN></LI> <LI>Carrier:</LI> <LI>Android version (Settings &gt; About Phone):</LI> <LI>Build number (Settings &gt; About Phone):</LI> <LI>Android Security Patch Level, if noted on your device (Settings &gt; About Phone):</LI> <LI>Pandora version: <UL> <LI>If you can open Pandora, go to <STRONG>Profile, </STRONG>then select <STRONG>Settings</STRONG>. Scroll to the bottom of the screen for the version number.</LI> <LI>If you can't open Pandora: from Android Home screen &gt; Android Settings &gt; Applications &gt; Manage Applications &gt; Find Pandora</LI> </UL> </LI> </UL> <P><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Additionally:</SPAN></LI-WRAPPER></P> <UL> <LI>What Samsung One UI version are you on?</LI> <LI>Are the player controls unresponsive on the lock screen, Now Playing screen in the app, or both?</LI> <LI>Are you connected to a Bluetooth device when you experience this issue?</LI> <LI><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Are you connected to Wi-Fi or cellular data when this is happening?</SPAN></LI-WRAPPER></LI> </UL> <P><LI-WRAPPER><SPAN class="test-id__field-value slds-form-element__static slds-grow is-read-only" data-aura-rendered-by="162:3360;a">Have you identified any other patterns or notable information?<BR data-aura-rendered-by="154:3360;a" /><BR data-aura-rendered-by="154:3360;a" />Let me know what you can find out.</SPAN></LI-WRAPPER></P> Wed, 28 Aug 2024 19:48:56 GMT https://community.pandora.com/t5/Android/Android-Player-controls-still-greyed-out-and-unresponsive-after/m-p/164224#M16988 AdamPandora 2024-08-28T19:48:56Z