post Re: Collected Podcasts are unavailable in App in Android

Pixel: Collected Podcasts do not appear in app

JSI_NavArch — Thu, 26 Sep 2024 17:01:19 GMT

I have several podcasts collected in my account (premium since 2007) and can view/listen to them in a web browser, and USED to be able to listen to them in the app. Now when going to my collected podcasts in the app I find, "When you add podcasts and episodes you'll find them here". Maybe it's a more recent version of the app that is not showing the saved/collected podcasts in the app. Current installed version is 2408.1.

I've already cleared the cache, then cleared all data and signed in again, then deleted the app and reinstalled it. None have had any effect.

Re: Collected Podcasts are unavailable in App

AdamPandora — Wed, 25 Sep 2024 18:05:21 GMT

@JSI_NavArch I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If your podcasts still do not appear in your collection, please send me a screenshot of what you are seeing on your end.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

Re: Collected Podcasts are unavailable in App

JSI_NavArch — Wed, 25 Sep 2024 20:34:41 GMT

AdamPandora,

I've gone ahead and re-deleted cache, and re-deleted all app storage and data, then logged in again. Stations and music playlists show up fine. Screenshots from my Android device (Pixel 5) showing no collected podcasts, and Chrome web browser on my PC showing all my collected podcasts.

Re: Collected Podcasts are unavailable in App

TannerPandora — Thu, 26 Sep 2024 17:22:39 GMT

Hi @JSI_NavArch

Sorry to hear those steps didn't help.

I've gone ahead and created an internal ticket to share with our engineering team so they can further review and investigate. Do you recall around when you noticed that your collected podcasts no longer appeared within the app?

Re: Collected Podcasts are unavailable in App

JSI_NavArch — Thu, 26 Sep 2024 22:36:52 GMT

I'm sorry, I don't recall exactly. The first time I noticed it was within the last couple of weeks, but it's been a few months since I've even looked at podcasts to notice anything.

Many thanks, btw.

Re: Collected Podcasts are unavailable in App

TannerPandora — Thu, 26 Sep 2024 22:56:32 GMT

Thanks, @JSI_NavArch! Keep us posted if anything happens to change on your end.