post Re: App keeps crashing in Android

Android: App keeps crashing

wbkh — Tue, 21 Jan 2025 21:39:55 GMT

For the last few weeks, whenever I try listening to the Pandora app (Android - Google Pixel 6) the app closes within 1-2 songs. This happens while listening from the phone speakers as well as Bluetooth. No error code or pop-up message; the app is just closed.

I followed troubleshooting instructions I saw on Google Play reviews but clearing the cache and storage didn't help. I also tried uninstalling/re-installing the app.

Not sure what else to try - would appreciate any additional troubleshooting suggestions!

Re: App keeps crashing

TannerPandora — Tue, 21 Jan 2025 21:39:44 GMT

Hi @wbkh

Welcome to community!

Sorry to hear Pandora is crashing. Would you say this started with a recent app release?

Unfortunately, it looks like you've tried all troubleshooting steps that are available. I don't believe I have anything else to offer that would to resolve this immediately. I'm happy to pass this along to our engineering team for further review and investigation.

Can you please confirm the following:

Make and model of your mobile:
Android OS version:
Pandora version:

Thank you for the help with these additional details!