post Re: Unwanted Intrusion: My Collection screen in Android

Unwanted Intrusion: My Collection screen

LaneLester — Fri, 21 Feb 2020 20:29:48 GMT

Recently, the My Collection screen has been popping up over the screen of the song I'm listening to. This is an unwanted intrusion, and I would like not to have that "feature."

Even worse, when I'm listening to an album rather than a station, when I get rid of the intruder, I can't get back to the album. So I only get to listen to a few songs.

Lane

Re: Unwanted Intrusion: My Collection screen

AdamPandora — Sun, 23 Feb 2020 18:28:07 GMT

@LaneLester Sorry for the trouble.

I recommend running through the troubleshooting steps listed on our help page as it should resolve this issue.

If that doesn't help, can you possibly send us a screen recording of exactly what is happening?

Thanks for your patience with this.

Re: Unwanted Intrusion: My Collection screen

LaneLester — Tue, 25 Feb 2020 14:35:44 GMT

Thanks for the reply, Adam. I went through all of the steps on the troubleshooting page you linked. Regretfully, the My Collection page still pops up occasionally as described in my first post. I have attached a screenshot.

Lane

Re: Unwanted Intrusion: My Collection screen

AlyssaPandora — Tue, 25 Feb 2020 16:51:44 GMT

Hey, @LaneLester. 👋

Thanks for sharing that screenshot and for running through the troubleshooting steps that @AdamPandora sent over.

Would you mind providing more details about your specific device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this!

Re: Unwanted Intrusion: My Collection screen

LaneLester — Sun, 01 Mar 2020 12:47:03 GMT

Oh, no.! Alyssa, I replied to your post with all the info you requested, and now I don't see any post. I failed to save it local copy of the post, so I may have to do the work again of finding all that stuff.

Lane

Re: Unwanted Intrusion: My Collection screen

LaneLester — Mon, 02 Mar 2020 13:40:38 GMT

Here we go again <smile> :

Model: Samsung Galaxy Tab S3
Carrier: WIFI only
Android version (Settings: 9
Build number (Settings: 104.218.54.211
Android Security Patch Levels: August 1, 2019
Pandora version: 2002.2

Are you connected to Wi-Fi or cellular data when this is happening?
Only wifi available on this tablet.

Lane

Re: Unwanted Intrusion: My Collection screen

AlyssaPandora — Mon, 02 Mar 2020 14:06:25 GMT

@LaneLester Thanks so much for sharing this info - I'll report this to our engineering team from my end.

Appreciate your patience while they look into this!

Re: Unwanted Intrusion: My Collection screen

LaneLester — Tue, 03 Mar 2020 13:00:25 GMT

Alyssa, in the email about your like were instructions about notifications. I turned some of them off. Maybe the pop-up notification being off will eliminate the problem, since the My Collection screen does pop up!

Lane