post App crashes in Android

App crashes

Herrera — Thu, 07 Aug 2025 19:00:50 GMT

Crashes....8 songs from actual song trying to play....even support is not great.

Re: Odd app at times

AdamPandora — Thu, 07 Aug 2025 19:00:10 GMT

@Herrera Thanks for posting on the community.

I checked in with our support team and do not see any prior contacts from this email address - is it possible you have an account registered under a different email address?

In the meantime, could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs:

Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
Does the app fully close and you are sent back to your device's home screen?
Are you listening to a station, album, playlist, or podcast?
Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

Model:
Android version (Settings > About Phone > Android version):
One UI version: (Settings > About Phone > Software information):
Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thanks for your help!

Re: Odd app at times

Herrera — Fri, 08 Aug 2025 14:25:41 GMT

Only address that I use....had issues with app before....last email sent
from this address explained everything.

Re: Odd app at times

AdamPandora — Fri, 08 Aug 2025 15:40:06 GMT

@Herrera Unfortunately, I do not see any prior contacts from this email address.

If you'd like to work on this a bit more, I'm happy to help you over the community.

Could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs:

Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
Does the app fully close and you are sent back to your device's home screen?
Are you listening to a station, album, playlist, or podcast?
Are you connected to Wi-Fi or cellular data?
- If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
Are you using a Bluetooth connection?

Let me know.